Donna Alkins
Roxboro,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Brookland Eats
06.2022 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Bartender
Daltons Sports Bar
05.2021 - 05.2022
- Learned to thrive in a fast-paced environment
- Entered orders into POS system
- Assisted in opening and closing procedures
- Maintained high standards of quality control, health, and safety.
Personal Shopper
Walmart
08.2020 - 03.2021
- Assisted customers in selecting merchandise based on their preferences and needs
- Called customers to review their orders
- Processed customers' payments in person and online.
Education
Triangle School of Dental Assisting
Raleigh, NC08.2022
High School Diploma -
Penn Foster High School
Scranton, PA05.2016
Skills
Program Administration
Cost Reduction
Department Oversight
Staff training/development
Inventory Management
Customer Service
Teamwork and Collaboration
Staff Scheduling
Employee Scheduling
Customer Service Management
References
- Wendy Creel, Triangle School of Dental Assisting, (919)600-4243
- Dave Gaydeski, Brookland Eats, (919)602-1927
- Sandra Thon, Daltons Sports Bar, (336) 504-9221
Timeline
Manager of Operations
Brookland Eats
06.2022 - Current
Bartender
Daltons Sports Bar
05.2021 - 05.2022
Personal Shopper
Walmart
08.2020 - 03.2021
Triangle School of Dental Assisting
High School Diploma -
Penn Foster High School