Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Donna Allen
Open To Work

Donna Allen

East Bernstadt,KY

Summary

Objective: Secure a position that leverages existing skills while fostering opportunities for growth and development within a dynamic company. Recognized as a dependable and trustworthy team member, committed to contributing effectively to team goals. Seeking a role that balances independent work with collaboration, ensuring alignment with company objectives and guidelines. Aspiring to evolve technically and financially alongside the organization, driving mutual success and expansion.

Overview

13
13
years of professional experience

Work History

Process Assistant

Amazon
04.2025 - Current
  • Supported daily operations by managing inventory and processing documentation efficiently.
  • Assisted in training new team members on procedures and best practices for workflow.
  • Facilitated communication between departments to streamline processes and resolve issues.
  • Maintained compliance with safety standards and protocols during routine tasks.
  • Operational Oversight: Support the daily management of a department, which includes receiving, stowing, picking, packing, and shipping processes.
  • Leadership & Training: Train and mentor associates, provide job duty assignments, and help them meet performance targets.
  • Process Improvement: Identify and highlight opportunities to improve standard operating procedures (SOPs) and overall warehouse efficiency.
  • Performance Monitoring: Track key performance indicators (KPIs) related to efficiency and quality, providing feedback and implementing action plans.
  • Safety & Compliance: Maintain and promote a safe work environment, identify safety hazards, and ensure compliance with safety and operational procedures.


Level 1 Associate

Amazon
09.2024 - Current
  • Receive and prepare inventory for delivery
  • Use technology to sort, scan, and prepare orders
  • Ensure customer orders are prepared and loaded onto delivery vehicles accurately and efficiently
  • Work in a fast-paced environment
  • Use technology to sort, scan, and prepare orders
  • Use technology to move packages from a non-deliverable status to a deliverable status efficiently
  • Build, wrap, sort, and transport pallets and packages
  • Use carts, dollies, hand trucks, and other gear to move items around
  • Actively participate in executing direction from managers to complete orders on time with accuracy and efficiency.
  • Continued education through online learning portals as assigned and self-directed
  • Assist in maintaining a positive environment where others can perform at their best
  • Alerting team members to safety concerns and associate concerns in a discreet manner to maintain privacy for everyone involved.

The Job Shop
08.2024
  • Temporary data entry position
  • Accurately enter application data
  • Accurately prepare return mail notifications
  • Create return mail notifications
  • General cleanliness

OWNER

Allen Enterprises
01.2013 - Current
  • Obtain proper licenses for multiple locations
  • Order inventory meeting all deadlines
  • Set-up facilities with product placement in mind
  • Sell items; running the register and helping customers make product choices
  • Tracking Sales Tax for reporting to the State
  • File State Sales Taxes
  • Tracking inventory
  • Provide reports for inventory, shrinkage and taxes
  • Create and schedule all employees including overnight security
  • Maintain facilities to cleanliness standards
  • Schedule tent erection and break down within building codes
  • Accounts payable
  • Accounts receivables

Teleperformance
01.2024 - 05.2024
  • Connect with customers via phone to resolve their questions and concerns
  • Calmly resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and possible processing refunds as needed
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell when appropriate
  • Tracking all work in Salesforce
  • Assist customers with technical issues and software solutions
  • Enabling quick and proficient results
  • Seasonal work; January 2024-May 31, 2024

Center Target Firearms
10.2020 - 12.2023
  • Daily checks of 4473's (ATF background check)
  • Process all orders for website, auctions, and phone
  • Financial application approvals
  • Make final approvals of 4473 background checks on all firearms daily
  • Make sure all sales have been completed for each sale
  • Help establish SOP for processing sales and 4473's
  • Check that the Bound Book follows ATF guidelines
  • File 4473's in an appropriate manner and within company guidelines that also meet ATF requirements
  • Make corrections and address employee issues with each 4473 to appropriate management team members
  • Address employee in a positive, effective manner allowing them to know the appropriate information for each step on the 4473. Giving them an appropriate action to take for each correction by following SOP's
  • Fulfill and order any items for website or auction orders while keeping in mind the financial impact of each order using an appropriate distributor.
  • Processing all orders from the website, auction or Gun Broker for same or next day shipping.
  • Obtain appropriate licenses to allow for shipping of firearms
  • Maintain Bound Book to ATF guidelines
  • Process NFA items in compliance with ATF guidelines
  • Assist customers in filing ATF paper work for NFA items
  • Serve as a compliance team member
  • Back up the sales floor staff by helping with selling to customers, processing 4473's, making sales, and completing all to SOP.
  • Process finance agreements as needed
  • Obtaining customer signatures on finance documents
  • Scanning and emailing documents to finance company
  • Maintain multiple email accounts keeping them organized and managed appropriately for each account
  • Complete all paperwork for setting up new dealers including obtaining contact information and licenses and creating appropriate email contact folders.
  • Maintaining paperwork for MAP policies and pricing to up to date policies for each company
  • Maintain special order listings and see that they are being fulfilled
  • Assist with receiving ordered items assuring they have appropriate ATF requirements entered for Bound Book records as well as receiving ordinary items.
  • Assist in training all new hires in SOP for sales, 4473 processes and finance contracts
  • Reason for leaving: Caring for an elderly parent

Hawk Creek Armory
07.2020 - 10.2020
  • Manage all phone calls. Screening, directing to appropriate personnel and taking messages
  • Using Word Press to process web orders
  • Website maintenance
  • Procure shipping boxes; design of the boxes for long term usage and keeping branding in mind during the process. Obtaining approval of the project and then ordering.
  • Handle all shipments in an efficient and timely manner.
  • Tracking shipments for appropriate delivery
  • Ordering parts for completion of projects within time frames
  • Removing items from ATF required bound books for compliance
  • Maintaining ATF bound books with accuracy
  • General secretarial duties
  • General cleaning and scheduling maintenance for machine equipment
  • Creating Standard Operating Procedures where not already in place
  • Securing facility at closing to meet federal guidelines
  • Left because the business redirected their mode of operation. Eventually terminating the business.

Alpha Systems
10.2018 - 05.2020
  • Educate customers on benefits of products
  • File financing paperwork
  • Train other associates
  • Manage schedules
  • Create a positive environment at all meetings
  • Travel to appointments
  • Reason for leaving: COVID-19

Walmart Pharmacy
10.2018 - 11.2019
  • Accept Prescriptions for entry into data system
  • Call insurance to verify eligibility requirements
  • Fill prescriptions assuring accuracy and completeness
  • Work with pharmacist on controlled substances
  • Maintain inventory according to federal guidelines
  • Maintain product inventory to assure proper usage first policies
  • General cleaning of the facility, stocking, etc.
  • Trouble shoot prescriptions with insurance rejections
  • Check out customers maintaining HIPPA requirements
  • Opening and Closing register according to company policies
  • Reason for leaving: Other business opportunities.

Education

BS - Biological Sciences

University of California, Irvine
01.1996

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Orange Coast College
01.1993

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Golden West College
01.1992

High School Diploma - undefined

Ocean View High School
01.1990

Skills

  • Efficient task organization
  • Effective communication
  • Strategic problem analysis
  • Effective contract negotiation
  • Calendar management
  • Proficient in managing multiple tasks
  • Skilled in computer operations
  • Skilled in document and data management
  • Experienced in accurate data entry
  • Expertise in compliance for restricted item shipments
  • Adhering to federal record-keeping standards
  • Adherence to federal compliance standards
  • Proficient in phone etiquette and message management
  • Managing email accounts
  • Appointment scheduling
  • Office management responsibilities
  • Customer satisfaction focus
  • Conflict resolution
  • Inventory management
  • Regulatory compliance knowledge
  • Expense management
  • Accounts receivable processing

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

$50000/yr - $200000/yr

Timeline

Process Assistant

Amazon
04.2025 - Current

Level 1 Associate

Amazon
09.2024 - Current

The Job Shop
08.2024

Teleperformance
01.2024 - 05.2024

Center Target Firearms
10.2020 - 12.2023

Hawk Creek Armory
07.2020 - 10.2020

Alpha Systems
10.2018 - 05.2020

Walmart Pharmacy
10.2018 - 11.2019

OWNER

Allen Enterprises
01.2013 - Current

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Orange Coast College

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Golden West College

High School Diploma - undefined

Ocean View High School

BS - Biological Sciences

University of California, Irvine

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