Donna Allers
Kingsley,MI
Summary
Organized and efficient Administrator for corporate-level officers, senior management personnel, and customer service with demonstrated expertise in financial and operational leadership. Accomplished in workflow optimization techniques implementation that increases productivity reduces labor and maintains business integrity and quality of service. Remains professional and tactful in all situations with a focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
26
26
years of professional experience
Work History
Office Manager
Foxcraft Home And Office
TRAVERSE CITY, Michigan
11.2020 - Current
- Manage client communication & scheduling via schedule software, texts, emails, and telephone
- Designed & implemented COVID-19 procedures for employees and client in-home appointments
- Train new Service Technicians in field settings of commercial properties and private homes
- Daily - maintain cleaning supplies, updated policies, scheduling
Sales & Service Specialist
World Magnetics
Traverse City, Michigan
08.2008 - 10.2020
- Manages sales, project development, & communication for US Trading Partner Network for 11 companies for OEM
- Assistant for A/R Department - prepared invoices, processed payments, updated daily accounting reports
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Completed orders and organized product deliveries to meet customer timetables.
- Prepared weekly, monthly, quarterly, & yearly sales/marketing reports for Management
- Prepared reporting data for Quality Control to maintain OSHA certifications
Administrative Assistant & Construction Estimation
Environmental Crossings, Inc.
Conroe, TX
04.1998 - 12.2007
- Front Desk Associate - managed employee and client communication, processed incoming documents and daily overnight packages
- Assisted Engineer with research, prepare, and transmit national construction quotations
- Updated Daily Field records of job activities, expenses, payroll
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Managed Access databases converting complex data into easy-to-interpret data.
Education
Certified - Microsoft Office & Administrative Assistant
NMC/ED2GO
Traverse City, MI06.2019
Skills
- Outstanding Customer Service
- Clear oral/written communication
- Expense Reporting
- Excellent multi-tasking ability
Timeline
Office Manager
Foxcraft Home And Office
11.2020 - Current
Sales & Service Specialist
World Magnetics
08.2008 - 10.2020
Administrative Assistant & Construction Estimation
Environmental Crossings, Inc.
04.1998 - 12.2007
Certified - Microsoft Office & Administrative Assistant
NMC/ED2GO