Donna Allsteadt
Onaway
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Manager
Tower Shore Motel
Tower
08.2018 - Current
- Implemented quality control measures to uphold company standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Delegated work to staff, setting priorities and goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Reported any maintenance issues or damage to supervisors immediately.
- Inspected furniture for damage or stains in between guest stays.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Head Cook
PICCOA Onaway Senior Center
Onaway
07.2014 - 07.2018
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Maintained accurate records of food costs, consumption, and wastage.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Enforced strict health and hygiene standards in the kitchen and work areas.
Aide
Hitchcocks AFC
Onaway
05.2011 - 06.2014
- Responded promptly to emergency situations such as falls or seizures; provided first aid or CPR if necessary.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Maintained accurate documentation on patient assessments, treatments rendered, interventions implemented, and progress notes in accordance with agency policies and standards.
- Assisted adults with daily activities such as bathing, dressing, and grooming.
Education
High School Diploma -
Lee M Thurston High School
South Redford MI05-1996
Skills
- Revenue management
- Resource allocation
- Documentation and reporting
- Customer service
- Staff management
- Verbal and written communication
- Clear communication
- Conflict resolution
- Schedule preparation
- Relationship building
Timeline
Manager
Tower Shore Motel
08.2018 - Current
Head Cook
PICCOA Onaway Senior Center
07.2014 - 07.2018
Aide
Hitchcocks AFC
05.2011 - 06.2014
High School Diploma -
Lee M Thurston High School
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