Summary
Work History
Education
Skills
Personal Information
References
Work Availability
Overview
Accomplishments
Certification
Timeline
Generic

Donna Anderson

Greenville,Texas

Summary

To pursue a position that will allow me to grow as I utilize my skills fulfilling the needs of the customer and the employer. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Work History

Substitute Teacher

Greenville ISD
Greenville
  • Assumed responsibility as a permanent substitute teacher at an elementary school, filling in for a first-grade class during the final two months of the academic year due to the teacher’s maternity leave.
  • During this time, I successfully increased student participation by 40%, including among children with learning disabilities and behavioral challenges, and improved classroom management by 20%.
  • My role required excellent teamwork with other staff members and parents to ensure great academic outcomes for the students.
  • It was important that I also build strong interpersonal relationships with students, boosting their self-confidence and improving their academic performance by utilizing storytelling, affirming, and encouraging words.

RBT/Patient Coordinator

Little Spero Autism Creative Therapy
  • Efficiently executed company protocols to conduct interviews with new patients, ensuring adherence to established procedures.
  • Verified insurance coverage and confirmed in-network benefits, maintaining strict HIPAA compliance throughout all interactions.
  • Managed incoming calls, processed referrals, and obtained prior authorizations while facilitating seamless scheduling of appointments between patients and providers.
  • Collaborated closely with Behavior Analysts (BCBA) to implement specialized programs for children with Autism Spectrum Disorder, focusing on enhancing communication skills and managing behaviors through play-based strategies
  • Regularly monitored and recorded progress data, fostering effective communication and coordination with parents and supervisors to optimize therapeutic outcomes.
  • Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
  • Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.

RBT

Patchwork Kids ABA
  • Implemented customized behavior intervention programs developed by Board Certified Behavior Analysts (BCBAs) for children with Autism Spectrum Disorder
  • Focused on teaching essential communication skills to facilitate the child's ability to express their needs effectively.
  • Diligently monitored and documented progress data specific to each child's development.
  • Utilized play-based strategies to effectively manage and shape behaviors.
  • Maintained regular communication and collaboration with parents, supervisors, to ensure consistency and progress in therapy goals.
  • Ensured safety of all individuals involved in the treatment process by implementing safety protocols.
  • Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.

RBT

Behavioral Transformations
  • Collaborated with Board Certified Behavior Analysts (BCBAs) and interdisciplinary team members in a clinic-based setting to deliver effective Applied Behavior Analysis (ABA) services to children with Autism Spectrum Disorder
  • Demonstrated compassion while implementing well-planned behavioral intervention programs.
  • Meticulously collected and maintained detailed data to track progress and inform treatment adjustments.
  • Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
  • Provided crisis intervention services when needed.
  • Adapted treatment plans according to the changing needs of each individual client.

Leasing Consultant

Cypress Creek Apartments
  • Meticulously organized appointment schedules for prospective tenants, exhibiting excellent interpersonal capabilities through face-to-face interactions as well as phone and email correspondence.
  • Maintained strong connections with current tenants to maximize satisfaction and enhance retention rates
  • Achieved an impressive 90% lease closure rate by conducting thorough property tours for prospective tenants.
  • Executed lease and rental agreements while ensuring compliance with legal and company policies.
  • Demonstrated meticulous attention to detail in managing rent collection, effectively maintaining comprehensive tenant files and accurate financial records to uphold the highest standards of financial transparency and accountability.
  • Upheld stringent standards to ensure all aspects of the community met high-quality standards.

Education

Psychology/Child Development -

Los Medanos Community College

Special Ed/Psychology -

Paris Jr College

Skills

  • Microsoft Office
  • Attention to Detail
  • Accounts Payable
  • Customer Service
  • Critical Thinking
  • Courteous demeanor
  • Phone Etiquette
  • Team Player
  • Energetic
  • Member Liaison
  • HIPPA Certified
  • Scheduling
  • Records Management
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Complaint resolution
  • Data Entry
  • Microsoft Outlook
  • Order Processing
  • Complaint Handling
  • Adaptive team player

Personal Information

Title: Customer Service Representative

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

4
4

Customer Service

7
7

Behavioral Health

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Accounts Payable Training - 3 years

Timeline

Substitute Teacher

Greenville ISD

RBT/Patient Coordinator

Little Spero Autism Creative Therapy

RBT

Patchwork Kids ABA

RBT

Behavioral Transformations

Leasing Consultant

Cypress Creek Apartments

Psychology/Child Development -

Los Medanos Community College

Special Ed/Psychology -

Paris Jr College

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Donna Anderson