Overview
Work History
Education
Skills
Timeline
background-images

Donna Anderson

Rocky Mount,NC

Overview

11
11
years of professional experience

Work History

Logistics Coordinator

The Crump Group USA
02.2025 - Current
  • Full access of logistics and order fulfillment. Working close with the production team to confirm finished goods available for shipping. Including ordering raw materials and receiving and shipping raw materials and for WIP for protection of dog and cat food and treats. Receiving and shipping meat with refer trucks to maintain fresh material for production and confirm bags and boxes needed for packaging. Once finished goods are ready complete purchase order for shipping to customer DC or warehouse finally confirm delivery and request POD
  • Coordinated logistics operations to ensure timely delivery of materials and products.


Customer Service Rep./ Operations Coordinator

Fedex Trade networks
07.2017 - 02.2020
  • Duties: Adhere to customer service needs regarding their commercial goods from overseas to USA.
  • Making and answering customer calls / Emails.arranging transportation via Air freight from overseas to USA. arranging payment of service fees from Airlines. Arranging Customs (CBP) clearances of merchandise. TSA certified.Creating customer invoices and sending via Mail or EDI to customers. speaking with customers Daily. Answering 100 - 200 emails daily from Origin office and USA customers and internal office personnel.

Logistics Coordinator

Cagney Logistics
04.2017 - 07.2017
  • Company Overview: Company folded
  • Duties: responsible for Domestic KTL and FTL Loads from shipper to the Airport or Ocean port of discharge, Customer, Warehouse. Arrange the least cost effective way to move product from shipper to destination via truck. Lead point of contact with vendors to assure obtain and confirm ship dates and destination date and times. Obtaining POD , re-consigning shipments. I am able to multitask and prioritize workload documents in detail, and all interactions with customers Including Invoicing to the customer all charges.
  • Responsible for follow up with customer to confirm all is good with their shipment, Inquire if any other assistance is needed prior to closing of the file. Complete customer service duties such as Email, phone calls, problem solving, ETC.

Operations Associate

PNC Bank
12.2015 - 04.2017
  • Duties: Lock box customer associate, 10 key stroke data entry and processing. Executes standard, scheduled transactions/processes utilizing standard procedures. May have specific responsibility for specialized product or functional area. Processes and/or reconciles transactions in accordance with established policies and procedures. Partners internally with service partners to route calls, documents or other action items to complete transactions. Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
  • Provides responses and documentation to inquiries and ad hoc requests. Provides feedback on workflow and work received. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Import Logistics Manager

DGS Logistics
05.2014 - 12.2015
  • Duties: responsible for all international transportation moves International / Domestic from shipper to the Airport or Ocean port of discharge, Customer, Warehouse. Also responsible for obtaining commercial documents from the customer for supply to the customs Broker for clearance. Arrange the least cost effective way to move product from shipper to destination via truck, Rail, Ocean Air. Lead point of contact with vendors to assure obtain and confirm ship dates and destination date and times. Completing Canadian Customs invoices and Export Invoices, Certificates of registrations, I am Hazmat Certified. I am able to multitask and prioritize workload documents in detail, and all interactions with customers Including Invoicing to the customer all charges. Responsible for follow up with customer to confirm all is good with their shipment, Inquire if any other assistance is needed prior to closing of the file. Complete customer service duties such as Email, phone calls, problem solving, ETC.

Education

REGENTS DIPLOMA -

E.A. Laney High School
06.1992

Skills

  • All Aspects of Import/Export
  • Kronos system
  • Supply Chain
  • Cost analysis and Savings reporting
  • Troubleshooting/ Problem Solving
  • Order Entry
  • Hiring and termination & packages & Complaint Handling
  • Lotus notes
  • Management of 4-6 employees
  • GC3 & OTM system
  • International & Domestic dispatching
  • Call Center Operations & Customer service rep
  • Rail car tracking
  • EDI, ACH, Accounts Receivable, G/L Recon
  • Customer Order Fulfillment , 10 key stroke Data entry
  • D-SAP
  • Centrix System
  • Pricing
  • Project Management
  • SAP
  • Local and long haul moves

Timeline

Logistics Coordinator

The Crump Group USA
02.2025 - Current

Customer Service Rep./ Operations Coordinator

Fedex Trade networks
07.2017 - 02.2020

Logistics Coordinator

Cagney Logistics
04.2017 - 07.2017

Operations Associate

PNC Bank
12.2015 - 04.2017

Import Logistics Manager

DGS Logistics
05.2014 - 12.2015

REGENTS DIPLOMA -

E.A. Laney High School

Similar Profiles

CREATE PROFILE
Donna Anderson