Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Andrasi

Freeland,PA

Summary

Pharmacy Technician at Rite-Aid Pharmacy, excelling in customer service and medication dispensing. Skilled in insurance billing and patient confidentiality, I enhanced patient satisfaction by reducing prescription wait times and fostering strong relationships. Committed to maintaining a safe and organized environment while ensuring compliance with health regulations.

Overview

15
15
years of professional experience

Work History

Pharmacy Technician

Rite-Aid Pharmacy
11.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

Medical Assistant

Stephen Shoemaker, DO
07.2010 - 07.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient pulse oximetry.

Education

Associate Of Science - Medical Assistant

Keiser University
Fort Lauderdale, FL
2011

Diploma - Business, Academic And Vocational-Technical

Hazleton High School
Hazleton, PA
06.1983

Skills

  • Team builder
  • Customer service
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Medication labels
  • Receiving incoming supplies
  • Labeling prescriptions
  • Cashier
  • Outdate processing

Timeline

Pharmacy Technician

Rite-Aid Pharmacy
11.2021 - Current

Medical Assistant

Stephen Shoemaker, DO
07.2010 - 07.2015

Associate Of Science - Medical Assistant

Keiser University

Diploma - Business, Academic And Vocational-Technical

Hazleton High School

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