Donna Andrews
North Las Vegas,NV
Summary
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
14
14
years of professional experience
Work History
Intern
Dr Brigid Freyne
07.2023 - 07.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Reviewed and processed requisitions for laboratory tests.
- Performed laboratory tests to assist physicians in diagnosis.
- Analyzed problems and worked with teams to develop solutions.
Volunteer
Homeland Seventh Day Adventist Church
03.2019 - 04.2022
- Used strong interpersonal communication skills to convey information to others.
- Exhibited excellent communications and customer service relations skills.
- Collaborated with local organizations to provide food baskets to families in need.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Provided support to social service clients in navigating available resources.
Direct Support Professional
Acts Of Kindness
03.2010 - 04.2020
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Educated clients and family members on relevant topics to support independent living.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Personal Care Assistant
Mildred Chipikuts
10.2019 - 10.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ran errands for patients, did shopping, and picked up other necessities.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Trade School - Phlebotomy
AUMT Institute
Temecula, CA06.2023
High School Diploma -
Perris High School
Perris, CA06.1996
Skills
- Medication Management
- Compassionate Patient Care
- Transportation assistance
- Effective communication
- CPR certified
- Active listening
- HIPAA Compliance
- Dependable and Responsible
- First Aid and Safety
- Complex Problem-Solving
- Respectful and Compassionate
- Verbal and Written Communication Skills
Timeline
Intern
Dr Brigid Freyne
07.2023 - 07.2023
Personal Care Assistant
Mildred Chipikuts
10.2019 - 10.2023
Volunteer
Homeland Seventh Day Adventist Church
03.2019 - 04.2022
Direct Support Professional
Acts Of Kindness
03.2010 - 04.2020
Trade School - Phlebotomy
AUMT Institute
High School Diploma -
Perris High School