Donna Andrews
Tacoma,WA
Summary
A challenging position where my curiosity, expertise, and lived experience can be leveraged to advance a world where we all belong.
Overview
31
31
years of professional experience
Work History
Consultant
WASHINTON STATE LIVED EXPERIENCE COALITION
03.2023 - 12.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Ombudsperson
KING COUNTY REGIONAL HOMELESSNESS AUTHORITY
07.2022 - 02.2023
- Assisted Chief Ombudsperson in creating policies and procedures for KCHRA Ombuds Office utilizing extensive experience as Long Term Care Surveyor.
- Conducted complaint investigations and completed reports with findings as well as maintained electronic data collected and
- Assisted colleagues in the triage and analysis process of all complaints received
- Represented the Ombuds Office in KCHRA's internal meetings, and regularly represented the office in a variety of intergovernmental and community meetings.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations, and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Mobile Integrated Health Case Manager
CITY OF SEATTLE HUMAN SERVICES DEPARTMENT
07.2019 - 07.2022
- Member of the integrated team of City of Seattle Human Services-Aging and Disability Services case managers and specially qualified Seattle Fire Department (SFD) personnel that respond to individuals in need of unique social service and crisis interventions
- Dispatches ranged from real-time crises to outreach visits scheduled following team analysis of referrals from SFD (et al.) for individuals for whom imminent harm was likely without Mobile Integrated Health (MIH) intervention.
- Many clients were individuals experiencing long-term homelessness, housing insecurity, substance use disorders, and those living with physical, and mental health disabilities and or aging in place without needed support.
- Conducted thorough client-centered assessments of "clients'' situations, and assisted them in identifying and prioritizing their issues, setting achievable goals, and necessary interventions.
- Assisted clients in understanding and addressing legal issues that invariably hampered their stability
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse and neglect
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed partnerships with local agencies to provide a broader range of services for clients, broadening their support network.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Coordinated with healthcare providers, paratransit, app-based transportation, and other support networks to ensure clients had access to necessary medical and other services, enhancing their overall well-being.
- Partnered with healthcare providers, various case managers, housing providers, social workers, the client's community support network, and family at the client's behest including family
- Completed confidential client-related interactions and interventions in electronic charting systems.
- Educated client on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted outreach activities to engage a local nonprofit stakeholder to raise funds, collect and purchase shoes, clothing, hygiene, and other supplies for the MIH hot and cold weather assistance
Project/Program Manager II
KING COUNTY DEPARTMENT OF COMMUNITY AND HUMAN SERVICES
01.2018 - 01.2019
- Supported Youth Homelessness Demonstration Program (YHDP) manager in carrying out the inter-jurisdictional and inter-agency YHDP and No Youth Homelessness Campaign through community engagement, project implementation, and project monitoring/evaluation
- Promoted and implemented racial equity principles in YHDP projects and youth/young adult engagement
- Cultivated and managed relationships with key stakeholders including young adults experiencing homelessness, funders, providers, and other community partners for the success of YHDP and No Youth Homelessness Campaign by answering questions, problem-solving arising issues, and making policy/program recommendations when needed
- Provided and coordinated technical assistance to funders and providers in implementation of All Home and YHDP Strategic Plan strategies
- Developed and managed agreements with and between various parties to support funding of specific projects
- Utilized data to drive decisions that reduced disparities and improved outcomes for people experiencing homelessness
- Represented All Home & the Strategic Plan and served as liaison to funders and other key stakeholders.
Organizational Development & Program Curriculum Consultant
PRIVATE CONSULTING
01.2016 - 01.2018
- Developed organizational strategies designed to foster healthcare equity that improves outcomes for historically disenfranchised populations such as English second language speakers and individuals experiencing homelessness
- Identified strategies aimed at remediating factors that impacted medical, behavioral, and psychosocial treatment adherence outcomes
- Designed culturally relevant initiatives to bolster outreach, engagement, and access to health and human services for low-income and underserved populations.
Long Term Care Surveyor
WASHINGTON STATE DEPARTMENT OF SOCIAL AND HEALTH SERVICES
01.2001 - 01.2015
- Conducted onsite investigations and surveys in Adult Family Homes (AFH) and Assisted Living Facilities (ALF)
- Evaluated active treatment and resident care and health care issues within parameter of state and federal regulations
- Conducted interviews of all (residents, facility staff, etc.) who possessed relevant information
- Recognized deficient practice
- Gathered detailed data to make regulatory based licensing decisions
- Communicated survey and investigation results to management and testimony at administrative hearings
- Objectively and clearly communicated findings in order to facilitate the quality improvement processes through regulation based technical assistance and feedback
- Conducted follow-up visits to determine compliance.
Forensic Therapist 2
WASHINGTON STATE DEPARTMENT OF SOCIAL AND HEALTH SERVICES
01.2000 - 01.2001
- Provided case management services (which included but was not limited to participation in the facility’s multidisciplinary clinical team, completion of care and risk assessments, development and implementation of care plans, facilitation of individual and group therapy) for civilly committed sex offenders with special needs
- Composed comprehensive reports for the clinical record, and discovery materials that were submitted as required to the judicial system regarding each resident's civil commitment status
- Assessed risk of re-offending and advised police on mental illness and criminal psychology.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
Correctional Mental Health Counselor 2
WASHINGTON STATE DEPARTMENT OF CORRECTIONS
01.1998 - 01.2000
- Provided classification and case management services (which included but was not limited to participation in the clinical team, completion of care and risk assessments, development and implementation of care plans, facilitation of individual and group therapy) for mentally ill offenders in the center’s specialized mental health unit
- Provided 'reentry' focused case management services for those offenders on the mental health unit who were preparing for release from prison to society
- A key element of these services focused on homelessness prevention and housing stabilization
- Assisted individuals dealing with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.
Probation Officer 1
PIERCE COUNTY DISTRICT COURT PROBATION DIVISION
01.1995 - 01.1998
- Initially upon hire managed probation of individuals ordered to Pierce County District Court Work Crew and the county's Community Service programs
- Provided probation supervision for an assigned caseload of approximately 230 individuals in support of judges of Pierce County District Court
- Supervision involved interviewing, referral and reporting of offender compliance with the conditions ordered by the court for adjudicated cases the majority of which were substance use disorder, domestic violence, and anger management-related
- Advised court regarding individual's need for additional therapies based on their progress and assessed needs
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Interpreted data from various assessment tools, including national and international criminal background reports, and results of risk management scores obtained during in-person interviews to determine the appropriate level of supervision
- Conducted in-person interviews of incarcerated individuals as needed
- Arranged substance abuse rehabilitation for offenders.
- Testified in court hearings as needed
Primary Therapist
THE VILLAGE-VIRGIN ISLANDS PARTNERS IN RECOVERY-ST. CROIX
01.1993 - 01.1995
- Conducted drug and alcohol assessments, developed and implemented treatment plans in conjunction with the clinical team
- Facilitated group and individual counseling for caseload of 8-12 adult males in a residential treatment program setting.
- Interfaced extensively with federal and local probation and parole entities regarding court ordered treatment participants
Education
Bachelor of Arts - Psychology & Sociology/Anthropology
Carlow University
Pittsburgh, PA05.1990
Skills
- Excellent facilitation, organizational development, and change management skills
- Deep racial equity and social justice analysis
- Work well in complex environments with competing priorities and tight timelines
- Excellent oral and written communication skills
- Effective at gaining positive outcomes with challenging stakeholders
- Continuous Improvement
- Processes and procedures
- Attention to Detail
- Team Leadership & Development
- Analytical Thinking
- Process Improvement
- Problem-Solving
Timeline
Consultant
WASHINTON STATE LIVED EXPERIENCE COALITION
03.2023 - 12.2023
Ombudsperson
KING COUNTY REGIONAL HOMELESSNESS AUTHORITY
07.2022 - 02.2023
Mobile Integrated Health Case Manager
CITY OF SEATTLE HUMAN SERVICES DEPARTMENT
07.2019 - 07.2022
Project/Program Manager II
KING COUNTY DEPARTMENT OF COMMUNITY AND HUMAN SERVICES
01.2018 - 01.2019
Organizational Development & Program Curriculum Consultant
PRIVATE CONSULTING
01.2016 - 01.2018
Long Term Care Surveyor
WASHINGTON STATE DEPARTMENT OF SOCIAL AND HEALTH SERVICES
01.2001 - 01.2015
Forensic Therapist 2
WASHINGTON STATE DEPARTMENT OF SOCIAL AND HEALTH SERVICES
01.2000 - 01.2001
Correctional Mental Health Counselor 2
WASHINGTON STATE DEPARTMENT OF CORRECTIONS
01.1998 - 01.2000
Probation Officer 1
PIERCE COUNTY DISTRICT COURT PROBATION DIVISION
01.1995 - 01.1998
Primary Therapist
THE VILLAGE-VIRGIN ISLANDS PARTNERS IN RECOVERY-ST. CROIX
01.1993 - 01.1995
Bachelor of Arts - Psychology & Sociology/Anthropology
Carlow University
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