Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Donna Anthony

Asheboro,NC

Summary

Proactive Customer Success Manager with extensive experience in onboarding, customer relationship building, and process improvement. Successfully led teams, collaborated with sales and engineering for seamless transitions, and enhanced customer satisfaction through tailored solutions. Adept at streamlining communication and driving continuous improvement to support client needs and operational efficiency.

Overview

17
17
years of professional experience

Work History

Customer Succes Manager

Phase Change Solutions
04.2023 - 10.2024
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Streamlined communication channels between customer success and engineering teams, expediting issue resolution.
  • Led team of customer success specialists, providing ongoing training and support to enhance team performance.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.

Shipping and Receiving Manager

PEMMCO Mfg
01.2018 - 03.2022
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Enhanced shipping efficiency by implementing streamlined processes and procedures.
  • Supervised warehouse staff, providing training and guidance to improve overall performance.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
  • Reduced shipping errors by implementing a comprehensive quality assurance program.
  • Established safety protocols within the department, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
  • Spearheaded initiative to reduce waste and increase recycling of packing materials, supporting environmental sustainability goals.
  • Enhanced warehouse efficiency by redesigning layout to streamline flow of goods from receiving to shipping.
  • Optimized scheduling of staff shifts to ensure adequate coverage during peak times, maintaining high levels of operational efficiency.
  • Fostered culture of continuous improvement, leading training sessions focused on best practices in shipping and receiving operations.
  • Improved team morale and productivity by instituting regular feedback sessions and recognizing outstanding performance.
  • Enhanced accuracy of stock levels with introduction of cycle counting program, minimizing discrepancies.
  • Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
  • Organized records of vehicles, schedules and completed orders.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Integrated warehouse operations with existing and new business processes.
  • Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
  • Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
  • Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
  • Developed and enforced safety protocols, significantly reducing workplace accidents in shipping and receiving areas.

Shipping and Receiving Manager

PrintLogic
01.2008 - 01.2018
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
  • Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
  • Enhanced accuracy of stock levels with introduction of cycle counting program, minimizing discrepancies.
  • Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
  • Organized records of vehicles, schedules and completed orders.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Purchased goods for production.
  • Handled safety.

Education

High School Diploma -

Monroe High School
Monroe, NC
06-1985

Skills

  • Customer Account Management
  • Customer Relationship Building and Retention
  • Proficient in Word, Excel, MAPICS, Acumatica, Teams
  • Staff mentoring & leadership
  • Strategic and Interpersonal communications
  • Records and Schedule Management
  • Customer onboarding; Account Updates
  • Teamwork and Collaboration
  • Process Improvement and Attention to Detail
  • Multitasking Abilities and Task Delegation when needed
  • Documentation And Reporting
  • Decision-Making and Problem Resolution
  • Performance reviewing; Hiring, Training and Development
  • Excellent Communication, Idea Development and Brainstorming

Timeline

Customer Succes Manager

Phase Change Solutions
04.2023 - 10.2024

Shipping and Receiving Manager

PEMMCO Mfg
01.2018 - 03.2022

Shipping and Receiving Manager

PrintLogic
01.2008 - 01.2018

High School Diploma -

Monroe High School

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Donna Anthony