Summary
Overview
Work History
Education
Skills
Timeline
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Donna Aspinwall

Donna Aspinwall

Pitts,GA

Summary

Accomplished General Manager with a proven track record at 16 East Bar and Grill, enhancing customer satisfaction and streamlining operations. Expert in Microsoft Office and adept at critical thinking, I excel in leveraging customer service skills to resolve complex issues, boosting repeat business. Demonstrated success in implementing strategic changes, significantly improving operational efficiency.

Overview

6
6
years of professional experience

Work History

Transfer Agent

Onpoint Marketing
03.2024 - Current
  • Answer incoming calls
  • Read a script, the company asked us to make it our own, as long as we got all the information to the lead.
  • Ask the qualifying questions, to be transferred
  • Transfer to a licensed Agent in the state they preside in .
  • Do our short sheets with the name of the lead, number, who transferred to.
  • Follow up with the Agent , to see if they made a sale , no sale or on the best plan.

New Home Consultant

Yess Home Center
03.2022 - 01.2023
  • Created and distributed marketing and promotional materials for general sales and specific homes.
  • Maintained detailed records of client interactions using CRM software to improve communication efficiency across the team.
  • Collaborated with listing agents to keep MLS inventory current.
  • Developed customized presentations for individual clients, highlighting key features of their chosen floor plans and design options.
  • Prepared and presented contracts and other legal documents to clients.

General Manager

16 East Bar And Grill
03.2018 - 03.2022
  • Met and greeted and encouraged feedback from the customers and used feedback to implement positive changes in the restaurant.
  • Resolved challenging customer's complaints to full satisfaction, promoting loyalty and maximizing repeat customer's.
  • Effectively managed payroll and time keeping including completion of paperwork for new hires and termination.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.


Education

No Degree - Nursing

Darton College
Albany Ga.

Skills

  • Microsoft Office
  • Customer Service
  • Critical Thinking
  • Computer Skills

Timeline

Transfer Agent

Onpoint Marketing
03.2024 - Current

New Home Consultant

Yess Home Center
03.2022 - 01.2023

General Manager

16 East Bar And Grill
03.2018 - 03.2022

No Degree - Nursing

Darton College

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Donna Aspinwall