- Road Trips
- Adventure Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Gym Workouts
- High-Intensity Interval Training
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
Donna Aubry Spratling
Oxford,AL
Summary
Dynamic and highly motivated leader with extensive experience in managing sales efforts, process improvements, and client success initiatives. Innovative and strategic thinker adept at streamlining high-volume operations through the implementation of effective strategies that align with long-term business visions. Expertise in staff mentorship and professional development accelerates team performance while addressing evolving business needs. Proven ability to cultivate a collaborative company culture, fostering a commitment to professional excellence, integrity, and adherence to best practices.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Apex Vehicle Services, LLC
01.2021 - Current
- Co-founded and established the auto repair shop in collaboration with the owner, building the business from inception to a thriving enterprise operated under Phoenix Energy Corp
- Position company as a premier auto repair destination, achieving rapid growth with a team of two technicians to drive average monthly revenue up to $60k through strategic partnerships and superior service delivery
- Secure exclusive contracts with major aftermarket warranty companies, including Carshield, Silverrock (Carmax & Drivetime), Endurance, and the RepairPal network
- Implement operational strategies to optimize efficiency and productivity, streamline workflows, and enhance resource utilization, successfully driving operational excellence and maximizing profitability
- Direct marketing and branding efforts to elevate visibility and market presence, leveraging digital marketing, traditional advertising, and community outreach programs to attract new customers and retain existing ones
- Monitor industry trends, advancements, and competitive dynamics to identify business opportunities and challenges, guiding strategic decision-making to position the company for long-term success and sustainability
- Receive recognition as a Carfax top-rated repair shop and achieve a 4.8-star Google rating, showcasing commitment to excellence in service delivery and customer satisfaction
Business Manager, Accounting Manager, Sales Representative
Phoenix Energy Corp.
09.2018 - 01.2021
- Managed comprehensive accounting and business functions, including overseeing payroll, benefits administration, payments, and inventory management while ensuring accuracy and compliance with regulatory standards
- Provided full oversight of supply chain activities, optimizing purchasing processes for materials and packaging components to enhance operational efficiency and cost-effectiveness
- Implemented initiatives resulting in significant cost savings, including reducing $800+ per month in Accounts Payable expenses through service streamlining, technology upgrades, and transitioning from landline to VoIP phone systems
- Consistently exceeded monthly sales targets and effectively penetrated new customer segments through targeted marketing and sales strategies, successfully driving sales growth and expanding market reach
- Ensured accuracy and integrity of financial data by approving journal entries and payables, overseeing month-end close processes, and implementing robust internal controls to safeguard assets and mitigate financial risks
General Merchandise Manager
Mt. Cheaha Harley-Davidson
05.2017 - 09.2018
- Created sales plans and dynamic marketing strategies to consistently surpass monthly sales targets of up to $90k by an 8% to 10% margin, driving revenue growth and market expansion for the dealership
- Orchestrated all aspects of human resources management, including recruitment, interviewing, hiring, onboarding, payroll processing, training, and performance evaluations, in alignment with company objectives
- Maintained detailed records of goods ordered and received to optimize inventory management processes, ensure seamless supply chain operations, and minimize stockouts or excess inventory
- Developed partnerships with materials, equipment, and supplies vendors, leveraging strong negotiation skills to secure favorable terms while proactively monitoring market trends to anticipate any supply chain challenges
- Coordinated engaging promotional events, leveraging creative marketing tactics to drive foot traffic, enhance brand visibility, and increase sales growth, while managing event logistics to maximize ROI
- Collaborated with advertising and sales staff to align merchandise offerings with market demand, leveraging insights to curate product assortments that drove sales performance
Billing/Claims Manager
Aspire Pediatric Therapy Group of Georgia
09.2016 - 07.2017
- Directed end-to-end billing operations for a team of 8 providers, ensuring accuracy, compliance, and timeliness in all financial transactions to optimize revenue cycle management
- Secured the credentialing of eligible staff for insurance networks, navigating complex processes and requirements to facilitate seamless participation and maximize reimbursement potential
- Monitored and managed accounts receivables, implementing interventions to accelerate collections and minimize outstanding balances for optimal cash flow and financial stability
Practice Manager in Training, Insurance/Collections, Reception Desk
Talladega Dental Associates
10.2015 - 03.2016
- Managed scheduling for patients and procedures while proactively addressing patient inquiries and concerns to enhance satisfaction and retention
- Oversaw insurance claims procedures from submission to reconciliation to maximize reimbursement and minimize claim denials in compliance with industry standards and best practices
- Led the processing of small claims court complaints, representing the office as needed with professionalism and proficiency to ensure fair and timely resolution
Practice Manager
Aspire Pediatric Therapy Group of Georgia
03.2012 - 08.2015
- Directed the recruitment, hiring, training, and personal development of multidisciplinary staff, including medical, nursing, technical, clerical, and support personnel, to foster a culture of excellence and continuous improvement
- Strategically managed staff schedules and assignments, aligning workload demands with available resources to maximize efficiency and productivity
- Developed and implemented internal policies and procedures, building a structured and compliant environment focused on high-quality patient care and operational effectiveness
- Collaborated with medical, business, and community stakeholders to address service challenges, fulfill community needs, strengthen public relations, and advance health initiatives to build the organization’s reputation
- Managed daily operations, ensuring compliance with healthcare regulations and standards.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Skills
- Business Development
- Product Marketing
- Process Improvement
- Sales Management
- Trend & Competitor Analysis
- Data Analysis
- Customer Service & Engagement
- Operations Optimization
- Team Training & Development
Certification
Certified Life Coach & Professional Speaker
Life Mastery Institute
Interests
Timeline
General Manager
Apex Vehicle Services, LLC
01.2021 - Current
Business Manager, Accounting Manager, Sales Representative
Phoenix Energy Corp.
09.2018 - 01.2021
General Merchandise Manager
Mt. Cheaha Harley-Davidson
05.2017 - 09.2018
Billing/Claims Manager
Aspire Pediatric Therapy Group of Georgia
09.2016 - 07.2017
Practice Manager in Training, Insurance/Collections, Reception Desk
Talladega Dental Associates
10.2015 - 03.2016
Practice Manager
Aspire Pediatric Therapy Group of Georgia
03.2012 - 08.2015