Donna Azzarelli
Tonawanda,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Authoritative Lead Technician with 9 years overseeing smooth, efficient operations at Catholic Health of Buffalo. Proficient in managing both surgical assets and departmental personnel. Prepared to apply acquired knowledge and deft personnel management skills to streamline employers
operations.
Overview
35
35
years of professional experience
Work History
GI Lead Technician 38 Hours Per Week
Kenmore Mercy Hospital
04.2015 - Current
- Restructure and implement processing procedures
- Develop and coordinate dissemination of information materials to targeted audience maintaining agency plans and programs
- Support budget expenditures
- Acting liaison to vendors to resolve routine problems, surgical staff
- Establish, maintain and monitor statistical data
- Enter data and evaluate data for patterns, trends and generate various management reports
- Draft local procedures as requested
- Support budget for procuring resources, records management
- Proficient with word processing, spreadsheets to produce, store and retrieve information.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Monitored and enforced safety measures to mitigate hazards.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Monitored ticket resolution rates, confirming quick, and effective technical service call outcomes.
- Achieved cost savings through vigilant monitoring of expenses related to labor hours and material usage.
Fingerprint Technician
Northrop Grumman
07.2008 - 05.2014
- Fingerprint Visa and Green Card applicants
- Supported background check processes by accurately classifying and searching fingerprint records in databases.
- Contributed to successful case resolutions by ensuring proper chain of custody for all collected fingerprint evidence.
- Increased team productivity by training new Fingerprint Technicians on best practices and procedures.
- Maintained a high standard of fingerprint quality by adhering to established guidelines and protocols.
- Safeguarded sensitive information through strict adherence to confidentiality protocols and secure data management practices.
- Ensured compliance with federal, state, and local regulations governing the collection, storage, and dissemination of biometric data.
- Reduced error rates through diligent verification and validation of submitted fingerprints against established criteria.
- Collaborated with inter-agency partners to share knowledge, resources, and expertise in the field of biometric identification.
- Consistently met or exceeded performance metrics by prioritizing tasks and managing time effectively during high-pressure situations.
- Achieved consistent customer satisfaction with professional demeanor while taking fingerprints for various purposes such as employment screening or licensing applications.
Loss Prevention Manager
Sears Roebuck
03.1989 - 02.2014
- Responsible for all inventory control and loss
- Supported PNL by tracking trends of loss, logistics for incoming inventory
- Entered data into database programs, evaluate data for patterns, trends and generate various management reports
- Established, maintained and monitored a variety of records for statistical data
- AssistEd with administrative support with budget, procurement, Human Resources, and file management
- Used of various software to produce files and spreadsheets enabling storage and retrieval for presentations.
- Implemented robust access control systems at critical points throughout the facility, minimizing unauthorized entry risks.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the store premises.
- Improved store security by implementing comprehensive loss prevention programs and strategies.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Increased customer satisfaction by promptly addressing concerns related to theft or security breaches within the shopping environment.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
- Installed and maintained covert security equipment.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Completed incident reports and activity logs for accurate, current records.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Liaised with law enforcement and security personnel in issue investigation.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Trained personnel on security best practices, protocols and procedures.
- Created and maintained records of security incidents and investigations.
Education
Bachelor's degree -
Hawaii Loa College
Kaneohe, HI05.1982
Skills
- Safety Compliance
- Report Preparation
- Codes Compliance
- Customer Service
- OSHA Compliance
- Cost Control
- Issue Analysis
- Quality Control
- Multitasking and Organization
- Written/Verbal Communication
- Documentation And Reporting
- Issue Resolution
- Extensive Organizational Skills
- Attention to Detail
- Staff education and training
- Performance Improvement
- Risk Mitigation
- Customer interaction
Desired Locations
Buffalo, New York, United States
Availability
Permanent, Full-time
Accomplishments
- Led a team to improvement of moral by stream lining clean room processing standards, thereby increasing their efficiency ratings 50%
- Department has been accredited by NYS Joint Commission for the second time under my lead in 3 years
- Vendors are now in 98% compliance with Catholic Heath policies for surgical trays since the beginning of 2024 when I became liaison. This has led to an uptick in moral via the elimination of undue stress on sterile processing teams, surgical teams and patient safety. Delay of cases has decreased by 100%.
- Used Microsoft Excel to develop inventory tracking spreadsheets for immediate use instruments. In graph form it will clarify the need for new instrument trays procurement vs. stream lining as needed only. The savings could be immense through the hospitals.
- Proud to note that when at Sears Roebuck, I was able to decrease internal accidents by 100% for one solid year by diligent training and rewarding compliance. There after, internal accidents were one per year at most.
- The team that I mentored at Sears had such a strong presence that were were able to decrease theft by 47% externally and 100% internally within a 3 year span.
Timeline
GI Lead Technician 38 Hours Per Week
Kenmore Mercy Hospital
04.2015 - Current
Fingerprint Technician
Northrop Grumman
07.2008 - 05.2014
Loss Prevention Manager
Sears Roebuck
03.1989 - 02.2014
Bachelor's degree -
Hawaii Loa College
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