Donna Bahm
Hubert,NC
Summary
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
12
12
years of professional experience
Work History
Practical Nurse, Private Care
Ron Anderson
04.2019 - 07.2022
- Administered medications and treatments as prescribed by healthcare providers, ensuring patient safety and compliance.
- Monitored vital signs and reported changes to supervising medical staff for timely interventions.
- Developed personalized care plans in collaboration with patients and families, enhancing overall care quality.
- Educated patients and families on health management, fostering understanding of conditions and treatment protocols.
Customer Support Specialist
MAC FCU
02.2017 - 01.2019
- Assisted customers in account inquiries and transaction processing, enhancing satisfaction and loyalty.
- Resolved customer complaints efficiently, improving service quality and minimizing escalations.
- Educated clients on banking products and services, promoting informed financial decisions.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
- Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
Accounting Assistant
MAC FCU
02.2010 - 06.2014
- Processed accounts payable and receivable transactions, ensuring accuracy and compliance with financial regulations.
- Assisted in the preparation of monthly financial statements, contributing to timely reporting for management review.
- Maintained accurate records in accounting software, enhancing data integrity and retrieval efficiency.
- Collaborated with team members to streamline invoice processing, improving turnaround time and reducing errors.
Education
Associate of Science -
UMUC
Maryland Skills
- Customer service
- Active listening
- Customer relations
- Call center experience
- Problem resolution
- Payment processing
- Client relations
- Microsoft Excel
- Microsoft outlook
- Call center operations
- Product knowledge
- Customer relationship management (CRM)
Timeline
Practical Nurse, Private Care
Ron Anderson
04.2019 - 07.2022
Customer Support Specialist
MAC FCU
02.2017 - 01.2019
Accounting Assistant
MAC FCU
02.2010 - 06.2014
Associate of Science -
UMUC
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