Donna Baker

Pharmacy Technician

CVS Pharmacy

Oklahoma City, OK

05.1997 - Current

Understood and followed oral and written directions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Assisted in training new employees on pharmacy procedures.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Answered telephones to respond to questions or requests.
Entered prescription information into computer databases.
Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Managed filing of prescriptions, both electronically and manually.
Received payment from customers and processed credit card transactions when necessary.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Provided education materials about medications to patients upon request.
Organized work areas so that everything was easily accessible when needed.
Monitored inventory levels of commonly used drugs and placed orders when necessary.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Prepared prescription transfers to other pharmacies.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.