Donna Baker

Began as a Unit Clerk, promoted to Staffing Coordinator, promoted to Admissions Coordinator, promoted to Materials Manager, transferred to New Braunfels facility in the role of Admissions Manager.

Highly skilled Admissions Manager with over 20 years of experience in healthcare industry, specializing in admissions, insurance verification and process optimization

• Responsible for managing the admissions department for 32 bed facility, focusing on process efficiency and patient satisfaction.
• Supervise staffing coordinator, ensuring timely and accurate patient intake, and communication
• Ensuring that each referral is accurately documented, verifying that intake is completed.
• Verify insurance benefits, including copay, deductible, out of pocket, and level of care coverage.
• Submit all pertinent and necessary information and documentation to request prior authorization.

• Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic
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• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Completed intake assessment forms and filed clients' charts.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
• Maintained tracking system for incoming referrals.