Donna Ball
NORWALK,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Assistant
Malaga Bank
Torrance, CA
10.2022 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered insurance, demographics and history into borrower's database.
- Answered telephones and directed calls to appropriate staff.
- Completed relevant insurance and other claim forms.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Photocopied identification cards, documented details and verified borrower for upcoming appointment.
- Delivered high-quality administrative and customer service to sustain work flows.
- Ordered and maintained supply inventory for office.
- Scheduled closing times, notary appointments and office meetings.
- Retrieved faxes and uploaded documents to client's files
- Prepared reports, invoices, letters, or documents using word processing, spreadsheet, or other software applications.
- Straightened up reception room to maintain neat and organized space.
- Called clients to confirm scheduled appointments and obtain additional details.
- Scheduled client's appointments, verifying accuracy of appointment times.
- Carried out daily tasks by professionally communicating with office staff and clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Starkville High School
Starkville, MS01-1983
Skills
- Spreadsheet Management
- Check Processing
- Proposal Writing
- Quality Assurance
- Office Administration
- Calendar Management
- Appointment Scheduling
- Workflow Optimization
- Document Control
- Data Entry
- Filing
- Clerical Support
- Customer Service
- Insurance Eligibility Verifications
- Multi-Line Phone Proficiency
- OSHA Compliance
Certification
- Notary Public - State of California
Timeline
Administrative Assistant
Malaga Bank
10.2022 - Current
High School Diploma -
Starkville High School
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