Donna Banks
Philadelphia,PA
Summary
Efficient Virtual Receptionist skillful in managing schedules, arranging meetings and responding to emails. Self-motivated and tech-savvy.
Offering over 5 years of experience providing virtual, online support.
Overview
9
9
years of professional experience
Work History
Virtual Receptionist
Wheelhouse Home Care Health Service
12.2020 - 12.2023
- Enhanced client satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Managed a high volume of inbound calls, providing efficient service and support for clients and the home medical care giver
- Manage patient scheduling.
- Verify clients health insurance coverage.
Office Manager Seasonal
Double A Tax Service
10.2014 - 05.2023
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Conducted regular staff training sessions on effective communication skills and customer service techniques, fostering a positive work environment.
- Achieved high levels of client satisfaction by offering personalized attention to individual needs and addressing concerns promptly.
- Coordinated team schedules during peak season to ensure adequate coverage for all incoming appointments without sacrificing quality or attention to detail.
- Managed high volume of inbound calls and emails.
Remote Receptionist
Parties Made Perfect
06.2018 - 11.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answering , screening and forwarding inbound phone calls, sending emails.
- Maintained and manage owners appointment calendar.
- Schedule appointment for potential corporate client.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Venue Manager
Sweet 2 The Venue
05.2016 - 04.2018
- Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PASome College (No Degree) - General Credits
Montgomery County Community College
Blue Bell, PASkills
- Strong Organizational Skills
- Professional Phone Etiquette
- Call Routing Knowledge
- Appointment Scheduling
- Customer Service
- Call Answering and Routing
Timeline
Virtual Receptionist
Wheelhouse Home Care Health Service
12.2020 - 12.2023
Remote Receptionist
Parties Made Perfect
06.2018 - 11.2020
Venue Manager
Sweet 2 The Venue
05.2016 - 04.2018
Office Manager Seasonal
Double A Tax Service
10.2014 - 05.2023
High School Diploma -
West Philadelphia High School
Some College (No Degree) - General Credits
Montgomery County Community College