Donna Baron
Miami,FL
Summary
Positive, upbeat professional brings several years of customer service experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
8
8
years of professional experience
Work History
Legal Assistant
Bayview Loan Servicing, LLC.
Coral Gables, FL
08.2016 - 07.2017
- Evaluated legal documents, including contracts and subpoenas.
- Organized legal documents in company databases.
- Handled client calls and inquiries efficiently
Specialized Workout Coordinator
Bayview Loan Servicing, LLC.
Coral Gables, FL
11.2015 - 08.2016
- Provided document management required by government agencies.
- Reviewed loan agreements for accuracy; provided approvals and denials.
- Partnered with executives to countersign approved loan agreements and provided notary services.
Surgical Coordinator
Baptist Health South Florida - Breast Center
South Miami, FL
02.2012 - 11.2015
- Collaborated with physicians, insurance companies, and patients in medical care coordination.
- Managed physician's surgical schedule efficiently for optimal turnaround time.
- Ensured patient eligibility complied with health plan guidelines.
Patient Financial Representative
Baptist Health South Florida - South Miami Hospital
South Miami, FL
03.2011 - 02.2012
- Verified patient insurance coverage and eligibility for services rendered.
- Assisted patients with inquiries regarding billing, payment plans, and financial assistance.
- Efficiently managed patient flow to serve hundreds of daily patients.
Referral Coordinator
Miami Cardiology Group
Miami, FL
02.2009 - 03.2011
- Assisted in the development of referral processes and procedures.
- Obtained insurance authorizations for surgical and diagnostic procedures.
- Assisted the front desk, medical records, and covering hospital coordinator as needed.
Education
Miami Sunset Senior High School
Miami, FL06-2001
Skills
- Customer Experience Enhancement
- Effective Conflict Resolution
- Excellent Communication
- Data Management
- Accuracy and efficiency
- Medical billing code accuracy
Languages
Spanish
Native/ Bilingual
Timeline
Legal Assistant
Bayview Loan Servicing, LLC.
08.2016 - 07.2017
Specialized Workout Coordinator
Bayview Loan Servicing, LLC.
11.2015 - 08.2016
Surgical Coordinator
Baptist Health South Florida - Breast Center
02.2012 - 11.2015
Patient Financial Representative
Baptist Health South Florida - South Miami Hospital
03.2011 - 02.2012
Referral Coordinator
Miami Cardiology Group
02.2009 - 03.2011
Miami Sunset Senior High School
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