Donna Barra
East Meadow,NY
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
14
14
years of professional experience
Work History
Retail Sales Clerk
Rapacki & Sons
12.2017 - 04.2023
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Operations Manager, Banking Finance
Raymond James & Assoc
09.2009 - 05.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
No Degree -
East Meadow High School
East MeadowSkills
- Independent Judgement
- Conflict Resolution
- Cash Register Operation
- Stocking and Receiving
- Complex Problem-Solving
- Cash Handling
- Product Merchandising
- Operational Efficiency
- Safety and Cleanliness Standards
- Customer Assistance
Timeline
Retail Sales Clerk
Rapacki & Sons
12.2017 - 04.2023
Operations Manager, Banking Finance
Raymond James & Assoc
09.2009 - 05.2017
No Degree -
East Meadow High School