Donna Bass
Jupiter,FL
Summary
Accomplished Title Closing Agent and Assistant Manager with a proven track record of enhancing customer satisfaction and streamlining operations at South Florida Title Services, Inc. and Walmart. Expert in escrow management and document preparation, coupled with exceptional communication and teamwork skills. Recognized for reliability and achieving significant improvements in client satisfaction and operational efficiency.
Qualified Donna Bass with strong background in closing real estate transactions efficiently and accurately. Proven track record of ensuring compliance with legal requirements and streamlining processes to facilitate seamless closings. Demonstrated expertise in managing client relationships and resolving complex issues with attention to detail.
Professional with comprehensive experience in real estate transactions, equipped to seamlessly manage closing process. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in document preparation, compliance, and client communication. Reliable, organized, and adept at ensuring smooth and timely closings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Title Closing Agent
South Florida Title Services, Inc.
01.2016 - Current
- Expedited the closing process for clients by coordinating with lenders, attorneys, and real estate agents.
- Prepared comprehensive closing documents to facilitate smooth property transfers between parties.
- Balanced competing priorities while managing multiple closings simultaneously, consistently meeting deadlines without sacrificing quality of work performed.
- Managed escrow accounts meticulously, safeguarding client funds and ensuring proper disbursement.
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients.
- Navigated complex situations tactfully when addressing conflicts or discrepancies during the closing process.
- Resolved title issues promptly to prevent delays in property transactions and closings.
- Delivered prompt responses to inquiries from clients and stakeholders, demonstrating professionalism and commitment to quality service.
- Handled sensitive financial information discreetly, maintaining confidentiality for all clients involved in transactions.
- Facilitated seamless communication among involved parties, fostering strong relationships and positive outcomes.
- Enhanced client satisfaction by efficiently managing all closing tasks and ensuring timely completion.
- Established a reputation for reliability by regularly exceeding expectations of both internal colleagues and external clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Assistant Manager
Walmart
03.2010 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Westbrook Jr. Sr. High School
Westbrook, CT06.1979
Skills
- Notary Public Certification
- Strong Communication Skills
- Loan Document Familiarity
- Organization and Planning
- Ethical Conduct Standards
- Escrow management
- Document Preparation Proficiency
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Reliability
- Customer Satisfaction
Languages
English
Full Professional
Timeline
Title Closing Agent
South Florida Title Services, Inc.
01.2016 - Current
Assistant Manager
Walmart
03.2010 - 12.2015
High School Diploma -
Westbrook Jr. Sr. High School
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