Donna Bassett
Summary
Experienced leader motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Organized, dependable and successful managing multiple priorities with a positive attitude. Willing so take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
General Manager
DNA Logistix
04.2023 - Current
- Reported and established key performance metrics to monitor and meet company goals.
- Hired and trained approximately thirty new personnel in safety practices, employer policies, performance requirements and job duties.
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Communicated and coordinated with multiple departments to verify operational peak performance.
- Improved employee performance 84% through coaching and feedback.
- Implemented loading dock process and productivity improvements.
- Prepared contracts, invoices and shipping documents, using XMS and One Network.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
Certified Training Manager & District Manager
Murphy's USA
02.2012 - 04.2023
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Coordinated technical training and personal development classes for staff members.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Implemented new learning strategies depending upon employees' skill levels.
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Manager
Econolodge Inn & Suites
04.2010 - 04.2012
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Supervised team of twelve front desk agents and helped to resolve issues arising during shifts.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Developed and implemented promotional strategies to increase occupancy.
- Assisted with development and distribution of marketing materials for facility.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
- Fostered safe lodging environment with reliable and effective security services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented successful strategies to increase customer satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
Manager
Dollar General Store
04.2008 - 04.2010
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed daily paperwork and computer entry of sales data as established by management.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
No Degree - Business Administration And Management
SNHU
Manchester, NH05.2025
High School Diploma -
Forest High School
Forest, MS05.1991
Skills
- Total Quality Management
- Sales Expertise
- Verbal and Written Communication
- Project Planning
- Staff Development
- Cross-Functional Team Management
- Profit and Loss Accountability
- Labor Cost Controls
- Employee Scheduling
- Staff Management
- Benefits Administration
- Process Improvement
Accomplishments
- Supervised sales team to monitor sales activity and goal achievement.
- Worked directly with Human Resources to streamline hiring and onboarding process.
- Trained more than 300 full time associates and 100 flex-time associates.
- Received certifications in over 150 areas of business management and business operations.
- Multiple safety training certifications.
Timeline
General Manager
DNA Logistix
04.2023 - Current
Certified Training Manager & District Manager
Murphy's USA
02.2012 - 04.2023
Manager
Econolodge Inn & Suites
04.2010 - 04.2012
Manager
Dollar General Store
04.2008 - 04.2010
No Degree - Business Administration And Management
SNHU
High School Diploma -
Forest High School
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