DONNA BAUMAN

Office Manager

Landmark Nurseries Inc.

Fort Worth, TX

11.2005 - Current

Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Maintained filing system for records, correspondence and other documents.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Reviewed files and records to obtain information and respond to requests.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Ordered supplies and equipment to maintain adequate inventory levels.
Provided administrative support to management team including preparing reports and presentations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Administered payroll and maintained proper documentation of employee personnel.
Implemented and maintained company protocols to facilitate smooth daily activities.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality, and conformance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.