Donna Berry
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Crew Member
Trader Joe's
11.2021 - Current
- Stocked shelves and organized merchandise display for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Worked with floor team and managers to meet wide range of customer needs.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Used POS system to enter orders, process payments and issue receipts.
- Maintains calm demeanor during busy holiday seasons and rushes.
Veterinary Technician
VCA Northwest Pet Clinic
03.2021 - Current
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed fecal examinations, urinalysis and bloodwork.
- Obtained patient history from owners and performed physical examinations.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Maintained detailed records of animal health care and diagnostic treatments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
Bartender/Server
Elks Lodge
01.2020 - 09.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet customer demands.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and maintained cleaning regimen for entire facility.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Breeding Assistant
Animal Courier, Moody-Ally-Oodit Siamese/Balinese
12.2015 - 10.2019
- Monitored social media and online sources for client wants for courier purposes as well as for kitten reservations/questions.
- Utilized veterinary knowledge to help with breeding, delivering and care for newborn kittens and pregnant queens (vaccinations and medications).
- Managed breeding programs while factoring in issues such as animal age and readiness.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Cleaned and sanitized animal areas, including managing laundry and collecting waste.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Performed basic wound care and other medical aid.
Veterinary Assistant/Technician
Carson Valley Veterinary Hospital
08.2007 - 01.2012
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Assisted veterinary surgeon in hysterectomies, ACL repairs and dental surgeries and procedures across variety of domestic species of animals as well as prepared patients for surgical procedures.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition as well as scheduling appointments and surgeries.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Collected specimens for analysis bloodwork and sample results using IDEXX to diagnose diseases and conditions as well as microscopic cultures.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections as well as compounding oral medications for palatability.
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
- Helped treat and research current medical equipment for orthopedic special needs pets.
- Conducted and positioned animals for diagnostic imaging such as x-rays and ultrasounds.
- Cleaned, restocked, organized, and prepped examination rooms as well as surgical suites.
- Prepared estimates for care, and presented invoices and collected payment from clients and pet insurance companies.
- Administered oral or IV medications to ICU and surgical recovery patients as specified by veterinarian in animal's medical record.
Medical Front Office Receptionist
Corvallis Clinic
01.2003 - 05.2007
- Maintained accuracy, completeness and security for medical records and health information in accordance of HIPAA.
- Created training manuals for several departments in Clinic; pediatrics, oncology and urology.
- Communicated effectively with staff, patients and insurance companies by email and telephone, proficient in insurance set up for billing.
- Completion of Medical Terminology course.
- Kept accurate log of all requests for medical information, records and phone messages.
- Utilized McKesson and Impromed Software to manage and confirm patient data, such as insurance, demographic and medical history information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-72- hour period.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Education
Associate of Science - Biology
Benton Community College
Albany, ORVeterinary Technician -
Dallas County Community College District
Dallas, TXSkills
- Positive attitude and friendly demeanor
- Telephone Etiquette
- Teamwork and Collaboration
- Veterinary Technician Experience
- Insurance Verification
- Using basic scheduling, attention to detail, and organizational skills in office setting
- Managing practitioner schedules and maintaining accurate patient records
- Identifying and resolving common customer issues
- Proficient in MS Office, Word and Excel
- Completion of Medical Terminology, Animal Restraint and Veterinary Terminology courses
- Collecting Specimens for Analysis
- Explaining Treatment
- Patient Check-Ins
- Patient Discharges
Additional Information
- Authorized to work in the US for any employer
Timeline
Crew Member
Trader Joe's
11.2021 - Current
Veterinary Technician
VCA Northwest Pet Clinic
03.2021 - Current
Bartender/Server
Elks Lodge
01.2020 - 09.2020
Breeding Assistant
Animal Courier, Moody-Ally-Oodit Siamese/Balinese
12.2015 - 10.2019
Veterinary Assistant/Technician
Carson Valley Veterinary Hospital
08.2007 - 01.2012
Medical Front Office Receptionist
Corvallis Clinic
01.2003 - 05.2007
Associate of Science - Biology
Benton Community College
Veterinary Technician -
Dallas County Community College District