Donna Besozzi
Mesquite,TX
Summary
Positive, upbeat and passionate about helping others live full lives. Developed and coordinated newsletters, activities and monthly calendars. Excellent command of schedule management and safety protocols.
Strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations.
Strong experience in coordinating and executing events and activities. Skilled in developing personal bonds with staff and residents. Committed to adhering to state compliance requirements for conducting activities.
Overview
43
43
years of professional experience
Work History
Home Health Aide
Howard Brown /Hallmark Healthcare
09.2014 - 09.2022
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted with end-of-life care.
- Constructed cognitively stimulating activities.
Owner/operator Child Care Center
Apple Tree Private School
09.1980 - 09.2004
- Increased customer satisfaction by providing high-quality services and excellent communication.
- Developed and implemented successful marketing strategies, resulting in increased awareness, full capacity 534 children with a waiting list.
- Established strong relationships with children, parents, regulatory workers staff and suppliers, ensuring trust. provided consistent delivery of quality service.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction.
- Developed comprehensive training programs for employees to enhance skills and improve productivity.
- Facilitated open communication channels among a staff of 32 promoting teamwork for enhanced performance.
- Contributed positively to the local community through sponsorship of local baseball teams and scouting groups.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, created policies and procedures to provide superior service to customers.
- Operated with safety and skill to avoid accidents and delays.
- exceeded compliance with city, county and state regulations. maintained proper documentation and licensing requirements.
- Implemented effective financial management practices, improving cash flow and profitability.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain student and employee records.
Housekeeping
Sonida Senior Living
09.2022 - Current
- Completed household tasks by assisting with housekeeping, laundry, light housekeeping and grocery shopping.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
Business Administration,
University of Houston
Houston, TxEarly Childhood Education
Brookhaven College
Dallas, TXSkills
- Operations Management
- Documentation and Reporting
- Staff Training and Development
- Regulatory Compliance
- Customer Service
- Adaptability and Flexibility
- Conflict Resolution
- Organizational Skills
- Customer Retention
- Employee Motivation
- Problem Solving
- Newsletter Preparation
- Event Planning
- Calendar Management
- Public Relations
Accomplishments
NAEYC published article about the methods I used to retain staff.
DHS Department of Human Services used the parent hand book I created as an for training purposes.
Keep America Beautiful gave me an award for the work with GROUP W
Affiliations
- Group W Bench litter patrol Waco, TX Coordinated volunteers for trash pick up. Attended City of Waco Chamber of Commerce meetings. Met with and Coordinated efforts with: Director of Sanitation, Parks and Wildlife, Newspaper reporters, Television Reporters, Keep America Beautiful, Local businesses, Baylor Wellness, Groups Civic Organizations, Waco river Safari and Local Churches..We started as a group of four people. Group W now has over 1000 members and is in five other countries! We handled all marketing and public relations. It has now grown to 1100 members. Group W picked up 300,000 lbs of trash!
Timeline
Housekeeping
Sonida Senior Living
09.2022 - Current
Home Health Aide
Howard Brown /Hallmark Healthcare
09.2014 - 09.2022
Owner/operator Child Care Center
Apple Tree Private School
09.1980 - 09.2004
Business Administration,
University of Houston
Early Childhood Education
Brookhaven College
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