Donna Bilyeu
Burlington,WI
Summary
Conscientious Healthcare professional offering over 19 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Medical Assistant/Phlebotomy position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Medical Assistant/Phlebotomist
Honor On-Site Clinic/Everside Health/HealthStat
Muskego , Wisconsin
01.2017 - 02.2024
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Compiled information from files and research to satisfy information requests.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Prepared lab specimens for diagnostic evaluation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Medical Assistant/Pathology Secretary
Ascend Dermatology/Forefront Dermatology
01.2015 - 01.2017
- Collected pertinent data and calculations to aid physician in interpreting results.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant/Phlebotomist
Exam One/Summit Healthcare/ProHealthCare
04.2013 - 02.2014
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Medical Assistant Diploma - Medical Assistant
Cambridge College
Aurora, CO05.2004
Associate of Science - Education
Waubonsee Community College
Sugar Grove, IL01.1994
No Degree - Radioman Communications/Morse Code
US Navy
San Diego, CA06.1985
High School Diploma -
Wethersfield High School
Kewanee05.1982
Skills
- Electronic Medical Records
- Clinical Documentation
- Pharmacy Relations
- Medical office administration
- Procedure Assistance
- Equipment Sterilization
- Vital Signs Documentation
- Flexibility and Adaptability
- Medical Procedures
- Centrifuge Operation
- Coordinating Drug Refills
- Sterile technique
- Electronic Health Records
- Specimen Collection
- Venipuncture Expertise
- Patient support
- Phlebotomy
Timeline
Medical Assistant/Phlebotomist
Honor On-Site Clinic/Everside Health/HealthStat
01.2017 - 02.2024
Medical Assistant/Pathology Secretary
Ascend Dermatology/Forefront Dermatology
01.2015 - 01.2017
Medical Assistant/Phlebotomist
Exam One/Summit Healthcare/ProHealthCare
04.2013 - 02.2014
Medical Assistant Diploma - Medical Assistant
Cambridge College
Associate of Science - Education
Waubonsee Community College
No Degree - Radioman Communications/Morse Code
US Navy
High School Diploma -
Wethersfield High School
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