Donna Bischoff
Mineola,NY
Summary
Experienced in wholesale orders, customer preparations and specialty creations. Setting and managing bakery goals, developing schedules and leading teams to produce exceptional results on consistent basis. Proficient Head Baker skilled at baking pies, cakes and pastries. Effective trainer and coach with an understanding of business operations, cost controls and inventory management. Desiring to bring [Number] years of progressive experience to a growing team. History of creating delicious confections that build customer loyalty and business reputation. Talented baking professional and motivational leader.
Overview
34
34
years of professional experience
Work History
Head Baker
Dans Supreme
03.2017 - Current
- Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
- Packaged finished products for sale.
- Developed recipes for new products and improved existing recipes.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Collaborated with the sales team to promote seasonal products, driving increased revenue during peak periods.
- Prepared dough for variety of pastries, cakes and breads.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
Bakery Manager
A&P Tea Company/Waldbaums
05.1990 - 11.2015
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Successfully drove new product lines to increase annual profits by [Number]%.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Trained team members in successful strategies to meet operational and sales targets.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Trained newly hired sales team in upselling techniques.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Mentored new sales associates to contribute to store's positive culture.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Established performance goals and empowered bakers to exceed targets.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Established performance metrics to evaluate staff productivity accurately while identifying areas for improvement or additional training needs.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained and controlled inventory of baked goods.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Monitored inventory levels and identified opportunities for cost savings.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
Associate of Arts - Business Management
Katherine Gibbs
Melville, NYSkills
Allergy understanding
Recipe Development
Sanitation Standards
Schedule Maintenance
Menu Planning
Food safety knowledge
Waste Reduction
Workplace Safety
Cake baking
Ingredient Sourcing
Nutritional understanding
Food Safety
Kitchen Safety
Cake Decorating
Customer Service
Kitchen Equipment Operation
Timeline
Head Baker
Dans Supreme
03.2017 - Current
Bakery Manager
A&P Tea Company/Waldbaums
05.1990 - 11.2015
Associate of Arts - Business Management
Katherine Gibbs