Donna Bixler
Myrtle Beach,SC
Summary
Accomplished Store Manager at Sally's Beauty Supply, adept in customer service and staff management, significantly enhanced customer satisfaction through effective training and mentoring. Leveraged problem-solving and organizational skills to streamline operations, achieving notable improvements in team performance and inventory control. Excelled in creating a positive, results-driven work environment, fostering staff growth and maintaining high client retention rates.
Overview
34
34
years of professional experience
Work History
Store Manager
Sally's Beauty Supply
01.2021 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Hairstylist
Fantastic Sams
06.2010 - 04.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Hairstylist Manager
Great Clips Salon
08.1990 - 01.2010
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Developed a comprehensive employee training program to ensure new hires were equipped with the necessary skills and knowledge to excel in their positions.
- Trained junior hairstylists in advanced cutting techniques, resulting in increased skill levels and customer satisfaction ratings.
- Increased salon revenue by effectively upselling additional services, such as color treatments, deep conditioning, and styling products.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
- Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings.
Education
Chesterfield Technical Center
Chesterfield, VA06.1987
Diploma -
Lloyd C Bird High Scool
Chesterfield, VA06.1987
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Store Opening and Closing
- Recruiting and Hiring
- Team motivation
- Policies and Procedures
- Staff Supervision
- Staff Management
- Work Planning and Prioritization
Timeline
Store Manager
Sally's Beauty Supply
01.2021 - 03.2024
Hairstylist
Fantastic Sams
06.2010 - 04.2018
Hairstylist Manager
Great Clips Salon
08.1990 - 01.2010
Chesterfield Technical Center
Diploma -
Lloyd C Bird High Scool
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