DONNA BLALOCK
Madison,AL
Summary
Proactive [Industry] manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
34
34
years of professional experience
Work History
Team leader
Cabelas
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Manager
Cabela’s
04.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Assistant Manager
Mapco Express
Huntsville, AL
11.2019 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Restaurant Manager
Mapco Express
Huntsville, AL
11.2019 - Current
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Customer Service Associate
Publix
Madison, AL
09.2019 - 02.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Food Service Team Member
Cracker Barrel Restaurant
Madison, AL
10.2019 - 01.2020
- Received orders from customers and input into order management system.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Greeted customers at deli counter to fulfill requests and answer questions.
Home Childcare Provider
Self-employed
Madison, AL
06.1991 - 08.2019
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept notes of behavior issues, food served and medications administered to children.
- Planned and guided age-appropriate tasks like reading, crafts, [Type] and [Type].
- Met with parents about daily activities, positive developments and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands and [Task] leading by example.
Education
Hazel Green High School
Hazel Green, AL05.1986
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Employee scheduling
- Budgeting
- Staff supervision
- Training
- Staff Management
Timeline
Team leader
Cabelas
04.2024 - Current
Customer Service Manager
Cabela’s
04.2022 - Current
Assistant Manager
Mapco Express
11.2019 - Current
Restaurant Manager
Mapco Express
11.2019 - Current
Food Service Team Member
Cracker Barrel Restaurant
10.2019 - 01.2020
Customer Service Associate
Publix
09.2019 - 02.2020
Home Childcare Provider
Self-employed
06.1991 - 08.2019
Hazel Green High School
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