DONNA BLEKFELD-SZTRAKY
Raleigh,NC
Summary
I believe focusing on empathy for customers and colleagues, paired with strong processes effectively deployed through managed systems, is critical to the success of any organization.
Overview
4
4
years of professional experience
Work History
ADMINISTRATIVE SUPPORT ASSOCIATE (Temporary)
College of Natural Resources, NC State University
08.2024 - Current
- Tracked and monitored budget expenses across ten project IDs to confirm posted expenses using the Wolfpack Reporting System.
- Processed and facilitated the approval of utility bill payments, ensuring timely and accurate disbursement of funds in accordance with organizational protocols.
- Handled travel authorizations and reimbursements for the Dean, ensuring compliance and timely processing.
- Collected deposits from various departments, verifying accuracy and adherence to protocols before delivering to the Cashier's Office.
- Served as the primary purchasing card coordinator for the Dean and office staff, managing receipts and obtaining necessary approvals.
- Developed and maintained detailed administrative processes and procedures to enhance operational efficiency and accuracy.
- Coordinated daily operations, including managing reception, responding to visitor and caller inquiries, distributing mail, and overseeing conference room calendars for reservations.
- Experienced in maintaining departmental websites to enhance communication using WordPress.
- Prepared and submitted vouchers, journal vouchers, requisitions, and MarketPlace orders on a regular basis.
- Introduced and implemented sustainable office supply initiatives to promote eco-friendly practices.
CUSTOMER DEVELOPMENT SPECIALIST
Zep Inc.
09.2022 - 06.2023
- Acted as primary support contact for 150+ sellers for customer purchase order entry
- Responsible for system account setup, sales assignment, and product shipment to maintain contract compliance for a top-5 client
- Created and maintained account and pricing data within SAP for 100+ corporate accounts with thousands of locations
- Generated reports from SAP, Salesforce.com, and Business Objects
- Researched and coordinated system changes for customers, products and/or pricing
- Maintained corporate account standard operating procedures
ACCOUNTING ANALYST
AmWINS
10.2021 - 09.2022
- Managed all thousands of receivable and payable transactions for multiple operating companies
- Escalated necessary revisions in the accounting subledger to brokerage team for review and correction
- Reviewed and notated commission statements to detect any discrepancies and irregularities within the subledger between the brokerage team and the market
- Monitored payables monthly to establish correct commissions were remitted to retailers
- Submitted bank change requests on behalf of retailers to ensure payments were being sent to the correct accounts
CONTACT TRACER/INVESTIGATOR
Research and Economic Development UNC-Charlotte
09.2020 - 05.2022
- Tracked and managed hundreds of close contacts in Salesforce
- Assessed the risk of transmission by determining the type of contact, duration, and frequency of contact between index cases and their contacts
- Communicated approved information on quarantine procedures, symptom development, and testing options for close contacts of diagnosed coronavirus patients, while maintaining and protecting confidential health information
- On-boarded and trained new employees with current protocols and guidelines for contacting close contacts
- Created standardized email templates to ensure consistent communications
Education
Bachelor of Science - Public Health
University of North Carolina at Charlotte
01.2019
Skills
- Demonstrated ability to handle high volumes of work while effectively prioritizing daily duties to meet deadlines
- Exceptional customer service skills, ensuring positive interactions with diverse populations, including faculty, staff, and students
- Proven interpersonal skills, fostering productive and collaborative relationships as a team member while also excelling in independent tasks
- Proficient in Microsoft Excel, Word, and Google Suite, with a strong ability to analyze data and create reports
Timeline
ADMINISTRATIVE SUPPORT ASSOCIATE (Temporary)
College of Natural Resources, NC State University
08.2024 - Current
CUSTOMER DEVELOPMENT SPECIALIST
Zep Inc.
09.2022 - 06.2023
ACCOUNTING ANALYST
AmWINS
10.2021 - 09.2022
CONTACT TRACER/INVESTIGATOR
Research and Economic Development UNC-Charlotte
09.2020 - 05.2022
Bachelor of Science - Public Health
University of North Carolina at Charlotte
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