Donna Bohannon
McDonough,GA
Summary
Dynamic and results-oriented professional with extensive experience in team management and quality control. Excelled in enhancing customer satisfaction and streamlining operations across various roles. Skilled in ServSafe practices and adept at fostering team collaboration. Proven track record of achieving high-quality standards and driving continuous improvement.
Overview
11
11
years of professional experience
Work History
Packager
Randstad
McDonough, GA
10.2024 - Current
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging
- Reviewed orders by inspecting labeling, packaging, and contents.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
House Cleaner
Self Employed Services
McDonough, GA
01.2019 - 01.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Unloader/supervisor/operator
UPS
Atlanta, GA
03.2024 - 11.2024
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Handled packages with care while transporting from truck to loading dock.
- Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
N/A Assistant Manager
QuikTrip
Atlanta, StoneMountain, Conyers, Ga
12.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
American Deli
Stockbridge, GA
01.2016 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Trained new employees
Office Manager
Avis Budget Group
Stockbridge, GA
11.2019 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Machine Operator/maintenance
IFCO
McDonough, GA
05.2014 - 01.2016
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Recorded and tracked maintenance activities.
- Reduced maintenance costs with consistent vehicle inspections and adherence to preventative maintenance plans.
- Conducted preventive maintenance inspections and routine service.
Education
High School Diploma - Dual
Ola High School
McDonough, GA05.2014
High School Diploma - Dual Diploma
Faith Academy
Stockbridge, GA05.2014
Skills
- Package preparation
- Warehouse safety
- Product Inspections
- Quality control
- Product inspection
- Team management
- Customer engagement
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Schedule coordination
- Recruitment
- Kitchen equipment operation and maintenance
- Complex Problem-solving
- Staff training and development
- Goal setting
- Attention to detail
- Driven and determined
- Employee training
- Team collaboration and leadership
- Strategic Decision-making
- ServSafe
- ServSafe guidelines
- ServSafe manager certified
Timeline
Packager
Randstad
10.2024 - Current
Unloader/supervisor/operator
UPS
03.2024 - 11.2024
N/A Assistant Manager
QuikTrip
12.2022 - 04.2024
Office Manager
Avis Budget Group
11.2019 - 05.2021
House Cleaner
Self Employed Services
01.2019 - 01.2025
Assistant Manager
American Deli
01.2016 - 03.2022
Machine Operator/maintenance
IFCO
05.2014 - 01.2016
High School Diploma - Dual
Ola High School
High School Diploma - Dual Diploma
Faith Academy