Donna Bohn

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Helped start an SPCA took care of many dogs/puppies/cats/kittens on my rental property

overnight unarmed guard at a YMCA

• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
• Completed detailed incident reports to provide accurate documentation of security events for future reference.
• Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
• Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
• Responded quickly to incidents and assessed active situations for security concerns.
• Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
• Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
• Maintained visitor logs for accurate record-keeping and improved site access control.
• Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
• Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
• Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
• Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
• Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
• Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
• Reduced incidents of theft and vandalism by implementing effective security measures and strategies.
• Contributed to risk assessments by identifying potential vulnerabilities in existing security systems or practices.
• Monitored alarm systems to detect any unauthorized entries into protected areas.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Examined doors, windows and gates to verify security.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Investigated suspicious activities and persons to maintain security of premises.
• Responded quickly to emergency situations to assess and deflect issues.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Issued access cards to authorized personnel to monitor access points.
• Monitored CCTV cameras and alarm systems for security breaches.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

• Completed full building and grounds patrols to spot and investigate concerns.
• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
• Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
• Patrolled commercial property and associated parking garage.
• Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
• Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
• Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
• Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
• Dusted picture frames and wall hangings with cloth.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Verified cleanliness and organization of storage areas and carts.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
• Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
• Worked on cleaning team to service hotels, offices, and other commercial buildings.
• Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Sorted, laundered and put away various laundry items.
• Handled requests for extra linens, toiletries and other supplies.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Returned emptied garbage receptacles to proper locations.
• Completed special housekeeping actions such as turning mattresses on set schedule.

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Used internal software to process reservations, check-ins and check-outs.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
• Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
• Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.
• Collected room deposits, fees, and payments.
• Entered and updated sensitive customer information during check-ins and room changes.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
• Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
• Ensured the security of guests'' personal belongings by managing key card access systems properly.
• Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
• Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Developed and maintained positive relationships with guests for satisfaction.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Enforced policies and procedures to increase efficiency.
• Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
• Streamlined the replenishment process for buffet items, minimizing wait times for guests.
• Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
• Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
• Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
• Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
• Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
• Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
• Improved guest comfort and satisfaction through personalized service and support.
• Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
• Enhanced customer satisfaction by providing attentive and friendly service during breakfast hours.
• Monitored the dining area frequently, anticipating guests'' needs and attending to them proactively.
• Set up and broke down the breakfast buffet efficiently, ensuring a smooth transition between meal periods.
• Prepared various breakfast items for guest enjoyment, resulting in consistently positive feedback.
• Managed food safety practices, maintaining proper food temperatures and sanitation standards.
• Maintained a clean and inviting breakfast area, ensuring guests felt comfortable and welcomed.
• Contributed to increased guest loyalty by addressing any concerns or complaints promptly and professionally.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Collected and transported specimens to prepare for lab testing.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Maintained clean and safe environment to promote patient safety and comfort.
• Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
• Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
• Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
• Reduced stress for patients and families through effective communication and empathetic support.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
• Supported patient admissions, discharges, and transfers to promote team productivity.
• Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
• Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
• Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
• Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
• Used principles of growth and development to provide age-specific treatment and care.
• Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
• Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
• Educated patients and families on proper care and treatment to facilitate successful home care.
• Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Facilitated personal hygiene management, feeding and ambulation.
• Upheld infection control and prevention policies across different patient-facing areas.
• Transported patients between rooms and appointments or testing locations.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Delivered high-quality care to Isolation patients in hospital facility.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked with floor team and managers to meet wide range of customer needs.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
• Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Contributed to maintaining a positive work environment by fostering effective communication among team members.
• Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
• Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
• Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
• Promptly resolved customer complaints, escalating major issues to supervisor.
• Made change and returned correct cash and coin to patrons.
• Checked equipment for proper temperatures to keep food safe for consumption.
• Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
• Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Documented customer orders and conveyed special requests to kitchen staff.
• Brewed coffee and tea and changed out drink station syrups.
• Completed milkshakes and ice cream desserts for customers.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.