DONNA BOULER
Summary
Experienced Senior Manager of Learning and Development with a proven track record in leading teams and developing effective learning strategies. Demonstrated expertise in program design, curriculum development, and guiding a team of 15+ to achieve exceptional training outcomes. Committed to nurturing talent and delivering impactful learning experiences. Utilizes a strategic mindset and operational knowledge to drive innovation, efficiency, and cross-functional collaboration. Offers strategic leadership and operational excellence to drive organizational success. Proficient in project management, team collaboration, and process optimization with a strong focus on delivering results. Skilled at navigating complex challenges, fostering an accountable culture, and adapting to evolving business needs. Recognized for sound decision-making, effective communication, and building high-performing teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager of Learning and Development
Pinnacle Home Health
08.2023 - Current
- Optimized company utilization of the Learning & Development department by aligning training initiatives with orientation, new process rollouts, process revisions, and change management, while effectively managing stakeholder expectations to drive engagement and seamless implementation
- Successfully managed and developed a team of 15+ employees, demonstrating strong leadership skills
- Worked with senior management on strategy development and execution planning
Instructional Design Specialist
Pinnacle Home Health
10.2022 - 08.2023
- Documented project progress by creating detailed workflows, mockups, prototypes and wireframes
- Provided training sessions for colleagues on the use of design tools including Adobe Photoshop and Illustrator
- Consulted with stakeholders from various departments throughout the product development cycle
- Participated in brainstorming sessions to generate creative solutions for challenging projects
- Implemented creative concepts in alignment with brand vision and identity
RN Clinical Manager
Pinnacle Home Health
03.2022 - 10.2022
- Provide clinical support, education, and oversight to field clinicians (RN, LPN, HHA, PT/PTA, OT/OTA, ST)
- Ensure clinicians are scheduled appropriately to meet client needs while optimizing staff utilization
- Investigate and follow up on client complaints, medication errors, incidents, and infections
RN Clinical Manager
Nurse On Call
10.2020 - 03.2022
- Promoted from field RN to Clinical Manager
- Performed case management duties to ensure appropriate orders and disciplines were in place to meet patient needs
- Reviewed Oasis Assessment documentation for accuracy and compliance
- Served as a skilled nurse preceptor for new clinical staff and participated in onboarding and orientation of nursing staff
- Participated in on-call rotation for weekend/after-hours referrals and staffing needs
- Field Nurse Duties: Provided direct patient care, wound care, and communication with providers
- Completed Oasis documentation, patient and caregiver education, and care management
Center Nurse Executive
Orchard Ridge
01.2020 - 09.2020
- Provided leadership and compliance oversight during the COVID-19 outbreak, ensuring adherence to federal, state, and agency regulations related to infection control and emergency response
- Aligned learning and development strategies with organizational goals by analyzing and reporting data for monthly QAPI meetings, ensuring data-driven decision-making
- Led compliance oversight and provided strategic guidance to the Staff Development/Infection Control Coordinator, ensuring adherence to federal, state, and agency regulations
Assistant Director of Clinical Services
Lakeside Oaks Care Center
01.2019 - 12.2019
- Led new employee orientation, infection surveillance, tracking, and restorative nursing program review
- Conducted needs analysis and designed, developed, and implemented training programs to address performance gaps
- Created instructional materials and training guides in collaboration with subject matter experts
- Provided daily oversight and coaching related to EMR use, documentation requirements, and clinical competency
Director of Education & Infection Control
Palm Gardens of Pinellas
02.2017 - 12.2018
- Led strategic oversight of clinical operations, ensuring compliance with nursing best practices, Medicare regulations, and medication administration protocols to maintain the highest standards of patient care
- Directed and implemented targeted training programs that successfully resolved a critical American Health Care Association citation, significantly reducing facility fines and regulatory sanctions
- Established and enforced infection control policies, overseeing surveillance, tracking, and reporting to mitigate risks and ensure compliance with state and federal health regulations
- Developed and executed high-impact compliance initiatives, aligning organizational practices with evolving regulatory standards to enhance patient safety and operational efficiency
- Designed and developed PowerPoint presentations for corporate new employee orientation
Education
MASTER OF EDUCATION - INSTRUCTIONAL DESIGN
08-2019
BACHELOR OF SCIENCE - NURSING
Jacksonville University
08.2016
ASSOCIATE DEGREE - NURSING
St. Petersburg Junior College
01.1985
Skills
- Program Design & Development
- Educational Program Design
- Educational Needs Assessment
- Microsoft Word
- Advanced PowerPoint Skills
- Effective Communication Skills
- Instructional Design Proficiency
- Strategic Policy Development
- Strategic planning
- Talent development
- Team Management
- Workforce management
- Multidisciplinary Collaboration
- Cross-functional team coordination
- Human resources management
- Training and development
- Staff development
- New Employee Orientation
- Gap Identification
- Conflict resolution
- Proficient in Articulate 360
Accomplishments
As a regional nurse for an assisted living management company, I collaborated with IT and billing departments to create digital systems that tied the patient service agreement to a fee for service billing, eliminating the ambiguity of a level system.
Successfully led integration of the learning and development team at Pinnacle Home Care into key strategic initiatives by effectively managing stakeholders and building strong cross-functional and interdisciplinary relationships.
Effectively managed nursing operations across multiple facilities by creating and rolling out tailored plans and training programs. Consistently turned around facilities with poor survey outcomes or stop-placement status, improving nursing skills and patient/family satisfaction, ensuring compliance with federal and state regulations, and boosting census.
Certification
- Florida RN License, RN 9306502, Current & In Good Standing
- Certified Professional Training Manager (CPTM)
Certified Professional of Training Management
Achieved the Certified Professional in Training Management (CPTM) credential, showcasing expertise in designing and implementing effective learning and development strategies that align with business objectives. Skilled in stakeholder management, program optimization, and performance improvement, ensuring training initiatives drive engagement and measurable results. This certification has strengthened my ability to build high-impact programs that enhance workforce skills, improve efficiency, and support overall organizational success
Timeline
Senior Manager of Learning and Development
Pinnacle Home Health
08.2023 - Current
Instructional Design Specialist
Pinnacle Home Health
10.2022 - 08.2023
RN Clinical Manager
Pinnacle Home Health
03.2022 - 10.2022
RN Clinical Manager
Nurse On Call
10.2020 - 03.2022
Center Nurse Executive
Orchard Ridge
01.2020 - 09.2020
Assistant Director of Clinical Services
Lakeside Oaks Care Center
01.2019 - 12.2019
Director of Education & Infection Control
Palm Gardens of Pinellas
02.2017 - 12.2018
BACHELOR OF SCIENCE - NURSING
Jacksonville University
ASSOCIATE DEGREE - NURSING
St. Petersburg Junior College
MASTER OF EDUCATION - INSTRUCTIONAL DESIGN
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