Donna Boustead
Mental Health Nurse
Michigan,MI
Summary
Resourceful Mental Health Nurse committed to providing excellent care to patients of all ages. Expertise in performing admission assessments and discharges and participating in crisis interventions. Kind and caring professional with two years of experience monitoring treatment of patients diagnosed with disabilities, illnesses and distress.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Mental Health Registered Nurse
Te Whatu Ora Health New Zealand
Whangarei, NZ
11.2022 - 12.2024
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Evaluated, ordered and interpreted psychological evaluations and basic lab tests to assess and identify patients' conditions.
- Recorded details regarding therapies to keep patient charts updated.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Created and implemented group therapies and programs to help patients improve or regain coping abilities.
- Performed frequent ongoing assessments of patients' status to address changes.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Telemarketer (Home Based)
Unity 4 Contact Centre
Whangarei, NZ
04.2016 - 02.2018
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Recorded and updated customer information in online systems.
Education
Postgraduate Certificate - Nursing
2023.04 - 2024.04
Bachelor Of Nursing - Nursing
2017.06 - 2022.12
Certificate - Adult Teaching
2019.01 - 2019.06
Certificate (Level 5) - Adult Teaching
2018.01 - 2018.09
Skills
- De-escalation Skills
- Cognitive Behaviour Therapy
- Medication administration including Intra muscular (IV) administration
- New admission and Discharge Planning
- De-escalation techniques
- Assessment techniques
- Behavioral management
- Clinical documentation
- Medication administration
- Motivational interviewing
- Substance abuse treatment
- Therapeutic communication
- Family support
- Multidisciplinary collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Postgraduate Certificate in Health Science Level 8 - Postgraduate Certificate, Nursing
2023.04 - 2024.04
Mental Health Registered Nurse - Te Whatu Ora Health New Zealand
11.2022 - 12.2024
NZ Cert in Adult Education & Teaching (Level 4) - Certificate, Adult Teaching
2019.01 - 2019.06
Cert in Adult Education & Tertiary Training Lvl 5 - Certificate (Level 5), Adult Teaching
2018.01 - 2018.09
Bachelor Of Nursing - Bachelor Of Nursing, Nursing
2017.06 - 2022.12
Telemarketer (Home Based) - Unity 4 Contact Centre
04.2016 - 02.2018
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