Donna Bradford
Orlando,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Grant Reporting Manager
Harbor House of Central Florida
Orlando, FL
08.2023 - Current
- Collect supporting documents, prepare and submit reports
- Review and interpret grant guidelines and regulations for compliance on time
- Consult with directors, and managers to ensure compliance with grant deliverables
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
Human Resource Generalist
Covenant House
Orlando, FL
02.2023 - 07.2023
- Updated job postings and conducted candidate screenings and pre-hiring assessments
- Collaborated with management and scheduled interviews for hiring managers
- Responsible for onboarding, background screenings, and personnel files active/terminated
Benefit Health Enrollment /Insurance Agent (Contractual)
United Health Care
Port St Lucie, FL
09.2021 - 01.2023
- Evaluated and promoted health policies based on needs assessment
- Calculated premiums, and provided cost analysis for the client
- Provided Medicare customers with guidance and assistance in selecting the most appropriate insurance plans.
- Identified opportunities for cross-selling additional policies or services.
Program Manager
Area Agency on Aging d/b/a Senior Resource Alliance
Orlando, FL
06.2014 - 06.2021
- Administrative management of federal grant program/s focused on supporting low-income, underserved communities for dually eligible with disabilities and elders
- Recruited, interviewed, mentored, and supervised employees, and volunteers on program policies
- Established and developed client rapport by providing health benefit assistance and social service referrals
- Responsible for monthly and quarterly reporting and budget analysis review
- Educate and train program recipients and staff on the coordination of care and healthcare benefits
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Performed outreach activities such as attending community events or engaging in educational events.
- Identified potential fraud cases involving Medicare beneficiaries.
- Resolved billing issues with Medicare, Medicaid and private insurance companies.
- Responded to member questions regarding plan benefits and provisions.
- Organized and coordinated volunteer activities, events, and projects.
- Ensured compliance with applicable laws, and regulations related to Medicare.
Education
Behavior Health in Aging Certification -
Center for Aging and Disability Education and Research, CADER University of Boston Online
01.2021
Bachelor of Science - Health Services Administration
University of Central Florida
01.2012
Skills
- BS Healthcare Administration
- Call Center Operations
- Microsoft Office Applications
- Organized and attention to detail
- Benefit Insurance Knowledge
- Analyze and interpret data
- Strong Communication Skills
- Patient Referral and Coordination Experience
Timeline
Grant Reporting Manager
Harbor House of Central Florida
08.2023 - Current
Human Resource Generalist
Covenant House
02.2023 - 07.2023
Benefit Health Enrollment /Insurance Agent (Contractual)
United Health Care
09.2021 - 01.2023
Program Manager
Area Agency on Aging d/b/a Senior Resource Alliance
06.2014 - 06.2021
Behavior Health in Aging Certification -
Center for Aging and Disability Education and Research, CADER University of Boston Online
Bachelor of Science - Health Services Administration
University of Central Florida
Similar Profiles
MIRIAM MOTA GARCIAMIRIAM MOTA GARCIA
Community Service Coordinator at Harbor House Of Central FloridaCommunity Service Coordinator at Harbor House Of Central Florida
Jasmay Singh RandhawaJasmay Singh Randhawa
Resident Doctor at University of Central Florida/HCA FloridaResident Doctor at University of Central Florida/HCA Florida
Julie HoytJulie Hoyt
Certified Recovery Peer Specialist, F & A at Florida Recovery Schools Of Central FloridaCertified Recovery Peer Specialist, F & A at Florida Recovery Schools Of Central Florida