Summary
Overview
Work History
Education
Timeline
Generic

DONNA BRISTER

San Antonio,TX

Summary

Engaging individual with more than 20 years working in customer service oriented positions. Dedicated-with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience

Work History

Personal Assistant

Private Client
09.2024 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Facilitated transportation to and from appointments.

Attendant Care Provider

A Plus
10.2018 - 09.2024
  • Increased patient satisfaction with care services by consistently going above and beyond expectations in addressing concerns or requests promptly.
  • Facilitated transportation for patients to medical appointments or social outings, ensuring punctuality and safety during travel.
  • Provided safe mobility support to help patients move around personal and public spaces.

Customer Service Representative

Best Buy Health
10.2022 - 06.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Direct Sales Agent

Best Buy Health
04.2021 - 10.2022
  • Multi-system, fast paced
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Exceptional computer skills
  • Met or exceeded sales, customer service and loyalty program standards.
  • Worked independently with minimal supervision.

Technical Specialist

Sears Call Center
09.2020 - 03.2021
  • Met daily, weekly, and monthly performance goals consistently for sales and revenue
  • Answered questions about products and services and presented the value proposition by purchasing products and services
  • Entered data efficiently and accurately to update customer accounts
  • Placed or answered phone calls, providing an excellent customer experience by applying good listening skills
  • Used proven techniques to increase sales and promote high-value products
  • Diagnosed technical issues, identifying, and implementing corrective solutions.

Dispatcher/Customer Service/Call

SA Dryer Vent Cleaning
12.2013 - 06.2018
  • Oversaw dispatch coordination and directed attention to special instructions
  • Collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules
  • Prepared daily work and run schedules.

Owner/Operator

Helotes Driving School
05.2003 - 11.2013
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Education

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Mount Pleasant High School
Mount Pleasant, TX
1978

Timeline

Personal Assistant

Private Client
09.2024 - Current

Customer Service Representative

Best Buy Health
10.2022 - 06.2023

Direct Sales Agent

Best Buy Health
04.2021 - 10.2022

Technical Specialist

Sears Call Center
09.2020 - 03.2021

Attendant Care Provider

A Plus
10.2018 - 09.2024

Dispatcher/Customer Service/Call

SA Dryer Vent Cleaning
12.2013 - 06.2018

Owner/Operator

Helotes Driving School
05.2003 - 11.2013

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Mount Pleasant High School

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DONNA BRISTER