Donna Brown
Westbrook
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
20
20
years of professional experience
Work History
Store Manager
Rusty Lantern Market
03.2025 - Current
- Managed daily store operations to ensure optimal customer service and satisfaction.
- Supervised staff performance, providing training and mentorship to enhance team productivity.
- Developed and implemented inventory management strategies to minimize waste and improve stock accuracy.
- Analyzed sales trends to drive promotional strategies and increase overall revenue.
- Led safety initiatives ensuring compliance with regulations, enhancing workplace safety culture among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered positive customer relationships through effective communication, resolving issues promptly and professionally.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Life Insurance Producer
Symmetry Financial Group
06.2020 - 02.2025
- Sales Consultant for Life, Mortgage protection and final expense protecting families
- Cultivated client relationships through personalized insurance solutions, enhancing customer satisfaction and retention.
- Conducted comprehensive needs assessments to identify optimal life insurance products for clients.
- Developed tailored marketing strategies to effectively target potential clients and expand market reach.
- Trained and mentored new producers on best practices, fostering a collaborative team environment.
- Streamlined application processes by implementing digital tools, improving efficiency and reducing turnaround time.
General Manager
Denny’s Restaurant/Auburn
06.2019 - 12.2020
- Full charge General Manager. Focus on profit, training and brand standard practices
- Oversaw daily operations, ensuring adherence to company policies and operational standards.
- Developed and implemented strategies to enhance customer satisfaction and service quality.
- Led recruitment, training, and development of staff to improve team effectiveness and retention rates.
- Implemented health and safety protocols to ensure compliance with local regulations and maintain a safe environment.
Associate Manger
Cracker Barrel Restaurant
10.2017 - 06.2019
- Key role Customer Service Manager; training, brand standards and health and cleaning practices.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented customer service initiatives that improved guest satisfaction ratings.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Remedied issues and conflicts among workers using negotiation and active listening.
Store Manager
Energy North Group/Mobil
10.2016 - 10.2017
- Store operations, Sales floor design, building sales daily, training and accounting
- Streamlined operational processes resulting in improved efficiency across various departments within the store.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
General Manager
Denny’s Restaurant/ Portland
08.2005 - 10.2016
- Full charge General Manager. 10 years of growth, sales and implementing to be a training unit
- Managed financial performance, including budgeting, forecasting, and cost control initiatives.
- Collaborated with executive leadership on strategic planning initiatives aligned with business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Real Estate School - Real Estate
USM
Portland, ME03-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Training and mentoring
- Recruitment and hiring
- Team leadership
POSITIONS/PART TIME
- Hickory Farm Kiosk Christmas 2007
- 110% profit/ 100% Mystery shop survey
- Aflac Sales Agent 2002
- Employee benefits coordinator
Timeline
Store Manager
Rusty Lantern Market
03.2025 - Current
Life Insurance Producer
Symmetry Financial Group
06.2020 - 02.2025
General Manager
Denny’s Restaurant/Auburn
06.2019 - 12.2020
Associate Manger
Cracker Barrel Restaurant
10.2017 - 06.2019
Store Manager
Energy North Group/Mobil
10.2016 - 10.2017
General Manager
Denny’s Restaurant/ Portland
08.2005 - 10.2016
Real Estate School - Real Estate
USM
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