Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Burgess

Johnson City,TX

Summary

Dynamic General Manager with a proven track record at Richeson Group / Dairy Queen, excelling in operations management and team leadership. Expert in optimizing inventory control and enhancing customer relations, driving profitability through strategic budget management and effective problem resolution. Committed to fostering a positive work environment and achieving organizational growth.

Overview

14
14
years of professional experience

Work History

General Manager

Richeson Group / Dairy Queen
05.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Store Manager of Operations

Dollar General
02.2011 - 05.2021
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
  • Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
  • Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

General

Downey High School
Downey
06.1982

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Staff management
  • Customer relations
  • Inventory control
  • Schedule management
  • Labor cost controls
  • Expense control

Timeline

General Manager

Richeson Group / Dairy Queen
05.2021 - Current

Store Manager of Operations

Dollar General
02.2011 - 05.2021

General

Downey High School

Similar Profiles

CREATE PROFILE