Donna Burley
Rochester,NY
Summary
Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
45
45
years of professional experience
Work History
Cashier
Speedway Gas Station
Rochester, NY
05.2006 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each Timeframe.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
Receptionist Clerk
U Of R
Rochester, NY
10.1990 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
None - Business
Bryant And Stratton
Rochester NY11.1987
Madison High School
Rochester NY06.1977
Skills
- While working as a gas station attendant I have done tasks such as, being a cashier, cleaner, stocker, cook and snow removal
- While at the U of R I filled several different positions within the department I worked in 3-D parking I also did Valet parking, parking enforcement, and receptionist clerk
- Customer Relations
- Cooperative Attitude
- Feedback Acceptance
- Inventory Stocking
- Cash Register Operation
- Sweeping and Mopping
- Work Task Prioritization
- Product Location
- Customer Assistance
- Identification Checks
- Preparing Food Items
- Active Listening
- Verifying Eligibility
- Suggestive Selling
- Shelving Items
Accomplishments
- I have received several Strong Stars while working at the U of R.
- Trained and mentored many employees, both at the U of R and at my gas station job.
Timeline
Cashier
Speedway Gas Station
05.2006 - Current
Receptionist Clerk
U Of R
10.1990 - 01.2019
None - Business
Bryant And Stratton
Madison High School