Donna Butler
Knoxville,TN
Summary
Organized Bookkeeper proficient in QuickBooks. Executed bookkeeping tasks for corporation and two LLC's. Excelled at quickly learning new accounting methods and procedures. Excellent accounting skills and attention to detail.
Overview
10
10
years of professional experience
Work History
Customer Care Agent
Edible Arrangements
Knoxville, TN
10.2015 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions..Promptly responded to customer inquiries and resolved complaints. De-escalated customer issues with proven conflict mediation and problem-solving. Researched resolutions, contacted necessary departments and responded back to customer.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Generated weekly expense reports.
Office Bookkeeper
Fitness Bizness Dba/Workout Anytime
Knoxville, TN
05.2011 - 06.2015
- Posted daily receipts and payments in accordance with corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Education
High School Diploma -
Minor High School
Skills
- Microsoft Office experience
- Office equipment proficiency
- Customer relations
- Payment processing
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Excellent Attention to Detail
- Administrative and Office Support
- Invoice Preparation and Processing
- Billing Adjustments and Refunds
- Team-Oriented and Cooperative
- Document and Records Management
- Data Entry and Maintenance
- Verbal and Written Communication
- Upbeat and Positive Personality
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