Donna Butler
Blackwell,Missouri
Summary
Experienced professional administrative specialist with a proven track record in office support roles. Highly skilled in managing schedules, organizing files, and coordinating meetings. Dependable team collaborator committed to achieving results and adapting to evolving needs. Recognized for exceptional organizational abilities and effective communication skills.
Overview
12
12
years of professional experience
Work History
Activity Director
Georgian Gardens Care Center
07.2024 - 10.2024
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Partnered across departments to run smooth, professional events and activities.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Solicited input from residents and family members to continually improve the quality of activity offerings, ensuring a high level of satisfaction was maintained.
- Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.
- Created and delivered recreational programs for small and large groups of residents.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
In-Home Care Provider
Disabled Citizens Alliance for Independence
02.2020 - 04.2024
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patient with personal requirements for housekeeping and grooming assistance.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted patients with self-administered medications.
- Ensured a safe environment for patients by monitoring their condition, identifying potential risks, and implementing preventive measures.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
- Provided timely assistance with mobility devices, reducing the risk of falls or injuries for clients who had difficulty moving independently.
Activity Director
Regent Care Center
09.2018 - 09.2019
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Developed and lead intergenerational activities to encourage mental agility of patients.
Head Receptionist
Regent Care Center
04.2013 - 09.2018
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
- Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
- Screens applicants and organizes all new employee paperwork and personnel files
- Also coordinates weekly family meetings and monthly employee in-services as well as coding and obtaining signatures on internal and external invoices
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
- Increased efficiency of administrative tasks by implementing an effective filing system and document organization process.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
Education
Activity Director Certification -
MEPAP-NCCAP
01.2018
Medical Coding and Billing -
Texas School of Business
Friendswood, TX01.2008
Skills
- HIPAA compliance
- Inventory Control
- Staff Supervision
- Adaptability
- Patient evaluations
- Event planning background
- Participant monitoring
- Program Development
- Team building
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Hospitality Management
Accomplishments
- Multiple promotions throughout career.
- Voted Employee of the Month by co-workers and Supervisors.
- Won Employee of the Year out of eleven other monthly employee winners.
Timeline
Activity Director
Georgian Gardens Care Center
07.2024 - 10.2024
In-Home Care Provider
Disabled Citizens Alliance for Independence
02.2020 - 04.2024
Activity Director
Regent Care Center
09.2018 - 09.2019
Head Receptionist
Regent Care Center
04.2013 - 09.2018
Medical Coding and Billing -
Texas School of Business
Activity Director Certification -
MEPAP-NCCAP
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