Donna Caddell
Customer service
Bossier City,LA
It is never too late to be what you might have been.
George Eliot
Summary
Welcoming Customer Service adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Reliable worker offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Caregiver
Iss
San Diego, CA
06.2013 - 07.2019
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Bank Teller
Bank Of America
Greensboro, NC
02.2011 - 05.2013
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Placed orders for customer checks and verified starting numbers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Customer Service Cashier
Walmart
Greensboro, NC
09.2009 - 01.2011
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Counted money in drawers at beginning and end of each shift
Education
Bachelor of Science - Accounting
01.2009 - 01.2011
High School Diploma -
08.1986 - 06.1990
Skills
Retail merchandising
Payment collection
Refund handling
Cash register systems
Inventory management
Basic math skills
Store merchandise stocking
Point of sale operation
Order taking
Till counting
Cash Handling
Customer assistance
Cash counting
Deposit and withdrawal management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver - Iss
06.2013 - 07.2019
Bank Teller - Bank Of America
02.2011 - 05.2013
Customer Service Cashier - Walmart
09.2009 - 01.2011
Guilford Technical Community College - Bachelor of Science, Accounting
01.2009 - 01.2011
George Washington Preparatory High School - High School Diploma,
08.1986 - 06.1990