Donna Calley
Clinic Patient Representative
Summary
Dynamic Clinic Patient Representative with a proven track record in safeguarding patient data privacy and providing outstanding customer service. Expertise in insurance verification and meticulous record-keeping has led to enhanced office efficiency and strict compliance with HIPAA regulations. Eager to leverage skills in a challenging healthcare environment for continued professional growth.
Overview
8
8
years of professional experience
Work History
Clinic Patient Representative
Christus Health
03.2023 - Current
- Managed call flow while welcoming guests courteously.
- Gathered patient payments.
- Executed data entry for health information management.
- Verified insurance coverage for patients.
- Ensured compliance with HIPAA regulations regarding patient health information privacy.
- Coordinated future patient visits following medical guidance.
Account Payable Specialist
Campus Life & Style
03.2022 - 07.2022
- Addressed and rectified issues with suppliers.
- Efficiently handled accounts payable processes in adherence to guidelines.
- Maintained exact records for all software transactions involving vendors.
- Reconciled vendor statements on a monthly basis.
- Executed check preparation for both mailing and digital transactions.
- Applied calculation methods to identify and correct errors in records.
Accounts Payable Clerk
Express Employment Professionals
01.2021 - 09.2021
- Maintained accounts payable files and records in an organized manner.
- Handled invoices and payments per company guidelines.
- Executed necessary account reconciliations efficiently.
Office Clerk
Ace Bail Bonds-hardin County
09.2020 - 01.2021
- Facilitated regular updates and scheduled legal appointments.
- Operated phone lines and directed calls to correct staff members.
- Ensured precise updating of customer records in the database.
- Compiled customer invoices according to their orders and payment terms.
- Processed payments from customers using cash and credit cards.
Inventory Cycle Counter
Federal Heath Sign Company
11.2016 - 05.2020
- Maintained accurate documentation of all physical inventory activities.
- Ensured accuracy by identifying mismatches in system-reported data and actual counts.
- Leveraged unique digital platforms to track and manage stock levels.
- Ensured accurate inventory levels by performing daily physical counts.
Skills
- Insurance verification
- Patient data privacy
- Quality performance measures
- Scheduling appointments
- Recordkeeping
- Customer service
- Privacy and confidentiality
References
References available upon request.
Timeline
Clinic Patient Representative
Christus Health
03.2023 - Current
Account Payable Specialist
Campus Life & Style
03.2022 - 07.2022
Accounts Payable Clerk
Express Employment Professionals
01.2021 - 09.2021
Office Clerk
Ace Bail Bonds-hardin County
09.2020 - 01.2021
Inventory Cycle Counter
Federal Heath Sign Company
11.2016 - 05.2020
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