Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Donna Cameron Mcgrane

Titusville,FL

Summary

Ability to grow with a company using the skills i have learned. Authorized to work in the US for any employer

Sales professional with robust background in Medicare sales, known for achieving impactful results and fostering client trust. Adept at navigating complex sales processes and consistently meeting goals. Valued for collaborative spirit and adaptability in dynamic environments, with strong skills in customer engagement and plan customization.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Medicare Sales Representative

TTEC
04.2022 - Current
  • Doing a change of plan for members with a SEP
  • Educated clients on Medicare plans, ensuring understanding of benefits and coverage options.
  • Managed client accounts, maintaining accurate records of interactions and policy changes.
  • Developed targeted sales strategies to enhance outreach and improve enrollment rates.
  • Maintained detailed records of client communications, sales activities, and progress toward goals for regular reporting to management.
  • Leveraged CRM tools for efficient tracking of client interactions, ensuring timely follow-ups and effective communication throughout the sales cycle.
  • Consistently met compliance standards for Medicare sales activities, ensuring adherence to state and federal regulations.
  • Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
  • Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
  • Participated in ongoing training programs to stay current on product offerings, industry regulations, and best practices in Medicare sales.
  • Developed personalized sales strategies to match individual client needs with optimal Medicare plans, maximizing enrollment opportunities.
  • Maintained up-to-date knowledge of industry trends, legislation, and competitor offerings to provide accurate information to clients and maintain a competitive edge in the market.

Medicare Sales Agent

Health Plan One
05.2024 - 03.2025
  • Developed comprehensive knowledge of Medicare products and services to assist clients effectively.
  • Conducted thorough assessments of client needs to recommend appropriate insurance plans.
  • Facilitated enrollment processes by guiding clients through documentation requirements and deadlines.
  • Educated clients on benefits and coverage options, enhancing their understanding of Medicare programs.
  • Collaborated with cross-functional teams to streamline sales processes and improve customer experience.
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
  • Analyzed customer needs to provide customized insurance solutions.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.

Medicare Sales Agent

Teleperformance
09.2021 - 12.2021
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
  • Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
  • Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
  • Built strong relationships with clients for long-term success by providing exceptional customer service and support.
  • Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
  • Maintained up-to-date knowledge of industry changes through ongoing professional development training sessions and webinars.
  • Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
  • Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
  • Maximized sales opportunities, actively identifying new leads through referrals and networking events.
  • Conducted thorough assessments of client needs to recommend appropriate insurance plans.
  • Educated clients on benefits and coverage options, enhancing their understanding of Medicare programs.
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Analyzed customer needs to provide customized insurance solutions.

Inside Sales Agent

TTEC
01.2021 - 04.2021
  • Took calls to assist customers with their credit cards
  • Cultivated relationships with clients to drive sales growth and enhance customer loyalty.
  • Implemented effective communication techniques to address client needs and objections.
  • Leveraged CRM tools to track interactions, manage pipeline, and streamline reporting processes.
  • Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
  • Ensured positive customer experiences by resolving complaints swiftly and courteously.
  • Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
  • Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
  • Facilitated smooth transactions for clients by addressing concerns promptly and professionally.
  • Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
  • Demonstrated exceptional time-management skills while juggling multiple tasks to meet deadlines effectively.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Recorded accurate and efficient records in customer database.
  • Built diverse and consistent sales portfolio.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Medicare Sales Agent

Ttec (TeleTech) - HealthCare Solutions
08.2020 - 12.2020
  • Signed up seniors who had medicare for a advantage medical plan
  • Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
  • Calculated premiums and established payment methods for sales.
  • Educated clients on insurance policies and procedures.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified and solicited sales prospects in agency databases.
  • Developed comprehensive knowledge of Medicare products and services to assist clients effectively.
  • Facilitated enrollment processes by guiding clients through documentation requirements and deadlines.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
  • Built strong relationships with clients for long-term success by providing exceptional customer service and support.
  • Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
  • Maintained up-to-date knowledge of industry changes through ongoing professional development training sessions and webinars.
  • Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
  • Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
  • Maximized sales opportunities, actively identifying new leads through referrals and networking events.
  • Educated clients on benefits and coverage options, enhancing their understanding of Medicare programs.
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Analyzed customer needs to provide customized insurance solutions.
  • Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.

Inventory Control Specialist

Eckler's Industries
06.2017 - 07.2020
  • Check auto parts to make sure they are correct and put them in their location
  • Coordinated with procurement teams to streamline ordering processes and reduce lead times
  • Conducted regular audits of inventory processes to ensure compliance and accuracy
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed physical inventory counts each month.
  • Audited and corrected discrepancies in inventory numbers.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Shipping and Receiving Clerk

Southeast Staffing
03.2017 - 06.2017
  • Pick and pack products to be shipped
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.

Customer Service Representative

Sitel.com/ Foundever
09.2016 - 02.2017
  • Answers customer calls and trouble shoot and solve all their concerns
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed complex customer issues, ensuring timely resolutions while maintaining high quality standards.
  • Led initiatives to enhance customer engagement through personalized interactions and follow-ups.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Representative

Adecco
09.2015 - 08.2016
  • Answer phones for service calls for multiple companies also place orders for customers
  • Accomplishments Learned how to assist customer to better serve them And how to use different programs on the computer
  • Skills Used computer, different programs, and the phone system
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Led initiatives to enhance customer engagement through personalized interactions and follow-ups.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Childcare Teacher

Koala-T-Kare Learning Center
01.2011 - 01.2015
  • Developed and implemented age-appropriate curriculum promoting cognitive and emotional growth.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Facilitated engaging activities fostering creativity and social skills among children.
  • Established positive relationships with parents, providing regular updates on child development.
  • Advocated for children's rights, ensuring safe and nurturing learning environments at all times.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Increased student participation by implementing creative and interactive learning activities.
  • Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
  • Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
  • Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Continually sought professional development opportunities to stay current in educational research and best practices, applying this knowledge to enhance teaching effectiveness.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Gathered materials and resources to prepare for lessons and activities.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Established positive relationships with students and families.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Created safe and nurturing learning environment for preschoolers.
  • Supported students in developing self-esteem and self-confidence.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Monitored classroom to verify safe and secure environment.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

School Cafeteria Worker

Spherion Staffing
10.2010 - 01.2011
  • Prepared and served nutritious meals adhering to dietary guidelines.
  • Maintained cleanliness and organization in food preparation and serving areas.
  • Collaborated with staff to streamline meal service processes.
  • Managed cash handling procedures accurately balancing register drawers daily.
  • Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
  • Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
  • Increased efficiency by streamlining meal preparation processes and organizing workstations for optimal productivity.
  • Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
  • Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
  • Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
  • Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Served food according to temperature, safety, and presentation guidelines.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Provided exemplary service to students, staff, and visitors.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Tracked meal purchases and accepted payments at cash register.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Assembly Line Worker

Workers Staffing
04.2010 - 05.2010
  • Operate or tend machines to prepare industrial or consumer products for storage or shipment. Includes cannery workers who pack food products.
  • Operated assembly line machinery to ensure efficient production flow.
  • Conducted quality checks on finished products to maintain high standards.
  • Maintained clean work environment to adhere to safety regulations.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Boxed, labeled, and transported items to support assembly operations.
  • Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.

Outbound Sales Representative

Protocol
06.2009 - 01.2010
  • Developed targeted call scripts to enhance customer engagement and response rates.
  • Conducted market research to identify potential leads and refine outreach strategies.
  • Maintained detailed records of calls and customer interactions using CRM software.
  • Collaborated with marketing team to align messaging and promotions with sales goals.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Established trust with decision-makers through professional persistence and personalized outreach efforts.
  • Overcame objections from potential clients by confidently addressing concerns and providing relevant information.
  • Utilized CRM software for tracking customer interactions, leading to improved account management.
  • Streamlined call scripts by incorporating feedback from clients and colleagues, resulting in better engagement with prospects.
  • Utilized persuasive language while presenting product benefits, converting hesitant prospects into satisfied customers.
  • Maintained a high call volume to maximize outreach efforts and drive results.
  • Built rapport with customers by actively listening to their needs and offering tailored solutions.
  • Overcame objections using friendly, persuasive strategies.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Utilized sales techniques to build customer interest and close sales.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Completed daily cold calling and outreach to build sales pipeline.

Assistant Manager

Sunoco Gas Station
05.2007 - 03.2009
  • Led team in implementing operational improvements to enhance service efficiency and customer satisfaction.
  • Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Telemarketer Sales Representative

Protocol
01.2007 - 04.2007
  • Conducted outbound calls to generate leads and promote products effectively.
  • Utilized CRM systems to manage customer interactions and track sales progress.
  • Developed persuasive scripts to enhance engagement and increase conversion rates.
  • Ensured accurate documentation of customer information and sales transactions in databases.
  • Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
  • Boosted sales revenue by identifying customer needs and offering suitable products or services.
  • Delivered engaging product presentations that captured client interest and facilitated informed decision-making processes among prospects.
  • Streamlined call handling process for increased efficiency and reduced wait times, improving overall customer experience.
  • Demonstrated resilience under pressure by consistently meeting challenging daily call quotas while maintaining high-quality standards of service delivery.
  • Utilized CRM software to efficiently manage leads, track customer interactions, and schedule follow-up calls, resulting in improved organization and time management.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries professionally.
  • Maintained detailed records of client interactions, ensuring all relevant information was documented for future reference.
  • Utilized persuasive communication skills to overcome objections and secure successful sales conversions.
  • Asked pertinent questions to understand customer requirements.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and potential customers in internal database.
  • Recorded and updated customer information in online systems.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

Cashier

Sunoco
11.2006 - 01.2007
  • Addressed customer needs and made product recommendations to increase sales.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced shopping experience, provided product information and location assistance.
  • Increased sales of promotional items by informing customers about current offers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balance at shift end.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Implemented strategies to reduce wait times during peak hours, enhancing customer satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Cashier

Cumberland Farms
04.2006 - 11.2006
  • Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

Assembly Associate

Video Display Systems
08.2005 - 03.2006
  • Work as part of a team having responsibility for assembling an entire product or component of a product. Team assemblers can perform all tasks conducted by the team in the assembly process and rotate through all or most of them rather than being assigned to a specific task on a permanent basis. May participate in making management decisions affecting the work. Includes team leaders who work as part of the team.

Assistant Manager

Sunoco
08.2002 - 05.2005
  • Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Teacher Aide

Discovery Learning Center
03.2002 - 08.2002
  • Instruct preschool-aged children in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility. May be required to hold State certification.

Teacher Assistant

Big Red Apple Preschool
05.2000 - 01.2002
  • Instruct preschool-aged children in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility. May be required to hold State certification.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.

Cook

Sunshine Staffing
01.2000 - 05.2000
  • Prepare and cook large quantities of food for institutions, such as schools, hospitals, or cafeterias.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

High School Diploma -

ICS HIGH SCHOOL
Scranton, PA
10.1995

Skills

  • Picker Packer
  • BOX
  • Picking Packing
  • Warehouse Associate
  • General Labor
  • Customer Service (10 years)
  • Inventory Control
  • Warehouse Inventory
  • Inventory Management
  • Shipping Receiving
  • Telemarketing
  • Assistant Manager Experience
  • Order Picking
  • Warehouse experience
  • Microsoft Excel
  • Typing
  • Mechanical knowledge
  • Sales
  • English
  • Windows
  • Assembly
  • POS
  • Retail Sales
  • Manufacturing
  • Microsoft Word
  • 4G/LTE
  • Upselling
  • Enrollment processing
  • Up-selling techniques
  • Multitasking Abilities
  • Multitasking
  • Reliability
  • Quotes and sales
  • HIPAA compliance
  • Insurance policy sales
  • Medicare
  • Product presentation
  • Goal oriented
  • Eligibility determination
  • Strong presentation skills
  • Teamwork
  • Problem-solving

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • Healthcare insurance license August 2020 to Present
  • Insurance Producer License

Timeline

Medicare Sales Agent

Health Plan One
05.2024 - 03.2025

Medicare Sales Representative

TTEC
04.2022 - Current

Medicare Sales Agent

Teleperformance
09.2021 - 12.2021

Inside Sales Agent

TTEC
01.2021 - 04.2021

Medicare Sales Agent

Ttec (TeleTech) - HealthCare Solutions
08.2020 - 12.2020

Inventory Control Specialist

Eckler's Industries
06.2017 - 07.2020

Shipping and Receiving Clerk

Southeast Staffing
03.2017 - 06.2017

Customer Service Representative

Sitel.com/ Foundever
09.2016 - 02.2017

Customer Service Representative

Adecco
09.2015 - 08.2016

Childcare Teacher

Koala-T-Kare Learning Center
01.2011 - 01.2015

School Cafeteria Worker

Spherion Staffing
10.2010 - 01.2011

Assembly Line Worker

Workers Staffing
04.2010 - 05.2010

Outbound Sales Representative

Protocol
06.2009 - 01.2010

Assistant Manager

Sunoco Gas Station
05.2007 - 03.2009

Telemarketer Sales Representative

Protocol
01.2007 - 04.2007

Cashier

Sunoco
11.2006 - 01.2007

Cashier

Cumberland Farms
04.2006 - 11.2006

Assembly Associate

Video Display Systems
08.2005 - 03.2006

Assistant Manager

Sunoco
08.2002 - 05.2005

Teacher Aide

Discovery Learning Center
03.2002 - 08.2002

Teacher Assistant

Big Red Apple Preschool
05.2000 - 01.2002

Cook

Sunshine Staffing
01.2000 - 05.2000

High School Diploma -

ICS HIGH SCHOOL

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