Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Donna Campbell

Donna Campbell

West Palm Beach,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Wal-Mart
  • Lead the day-to-day operation of retail Stores in NY, CT, PA, AR and FL.Sales Volume 30 Million to 107 million annually
  • Highly organized to drive results, by motivating and providing tools for my associates, so they may deliver Company initiatives,and standards
  • Willing to relocate: Anywhere
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Real Estate Sales Agent

Coldwell Banker
01.2017 - Current
  • Building Relationships, by listening attentively to understand clients needs formulate best options, and deliver to their expectations.
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Staged and prepared homes and properties for clients before arrival.
  • Communicated with clients to understand property needs and preferences.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Store General Manager

Sears Holdings Corporation
01.2009 - 01.2017
  • Mentoring staff to achieve Company Key Results
  • Leader of Executive Management team
  • Full P & L Accountability Multi Million Dollar
  • Executing all Merchandising and Operational directive from Corporate
  • Built strategic alliances with team that resulted in 20% improvement in engagement
  • Top Ranking Home Appliances and Delivery installation Specialist/Top in South FL
  • Spearheaded cross-functional initiative to achieve training objective
  • Total Box Customer Experience
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed point of sale opening and closing procedures.
  • Hired, trained and retained high quality team members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Led store expense control and payroll to optimize business.
  • Managed team by providing leadership, direction and continued development opportunities.

Education

Nova University

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University of Arkansas

Masters - Buisness, Communications

UNC Charlotte

Skills

  • Exceptional Interpersonal Communication
  • Organizational Restructure and Change
  • Risk Management
  • Recruitment
  • Staff Retention Programs
  • Global Solutions
  • Sales Promotion
  • Training and Development

Certification

Store Management Experience Business Development Merchandising Retail Management (10+ years) Profit & Loss (10+ years) Management (10+ years) Event Planning (10+ years) Salesforce Customer service (10+ years) Sales (10+ years) Communication skills (10+ years) Staffing and Retention (10 + years) Food Safety Certification,Walton School of Retailing, Executive Management certification UNC.

Real Estate License Florida - SL 3308721

Additional Information

  • Awards , United Way Top fundraiser for WalMart, Hero Award Palm Beach County Sherrif's Department November 2004 Provided security, shelter and food for all officers thru WalMart during hurricanes of 2004! Who's Who in Palm Beach August 2004 Featured article 1/2 page in Palm Beach Post highlighting up and coming business professionals, 107 Million Supercenter for WalMart, Certifications and Licenses , Real Estate License

Timeline

Real Estate Sales Agent

Coldwell Banker
01.2017 - Current

Store General Manager

Sears Holdings Corporation
01.2009 - 01.2017

General Manager

Wal-Mart

Nova University

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University of Arkansas

Masters - Buisness, Communications

UNC Charlotte

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Donna Campbell