Donna Carroll
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Hospitality Manager
Landmark Vineyards
05.2021 - Current
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Assisted with development and distribution of marketing materials for facility.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Event Manager
Landmark Vineyards
06.2012 - 05.2021
- Assembled creative and innovative event attractions based on internal capabilities.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Trained and supervised event staff to complete tasks on time.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Produced concept plans for high-profile corporate meetings and events.
- Prepared invitations to send out to guest lists.
- Developed and distributed event surveys to gather feedback and assess event success.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Generated ideas to enhance and expand current event offerings.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Oversaw event registration process by collecting and tracking attendee information.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated florists, photographers, and musicians for events.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA05.2005
Skills
- Relationship Building
- WSET Level 2
- Guest inquiry resolution
- Brand representation
- Vendor interaction
- Guest accommodations
- Training and mentoring
- Labor cost control
- Team member development
- Strategic planning and analysis
- Teamwork and Leadership
- Interviewing and Hiring
- Special Event Coordination
- Tourism industry knowledge
Certification
Commerce 7
TOCK
Cellarpass
Tripleseat
MS Office
Timeline
Senior Hospitality Manager
Landmark Vineyards
05.2021 - Current
Event Manager
Landmark Vineyards
06.2012 - 05.2021
Bachelor of Arts - Psychology
Sonoma State University