Donna Carter
Clarksville,TN
Summary
Dynamic assistant manager with expertise in workforce management and strategic planning, honed at Goodwill. Proven track record in enhancing store operations and boosting employee retention by 20%. Skilled in problem-solving and communication, driving process improvements and fostering positive work environments. Adept in Microsoft Office Suite and inventory counting, ensuring operational excellence and customer satisfaction.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Wendys International
05.2016 - 11.2025
- In assisting the General Manager, Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake, payroll, monitoring and recording expenses, sales,and supply ordering.
- Handled cash accurately and prepared deposits.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Defined clear targets and objectives and communicated to other team members.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process, training and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained a positive atmosphere ensuring the achieve company goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Goodwill
09.2007 - 05.2016
- In assisting the general Manager with daily operations
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Answered questions about store policies and addressed customer concerns.
- Completed routine store inventories.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Trained and managed associates in customer service and sales techniques.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Exhibited excellent people skills during interaction with employees and customers.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Reported issues to higher management with great detail.
- Maintained a positive atmosphere to achieve goals.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Pearl-Cohn
Nashville, TN05-1992
Skills
- Workforce management
- Strategic planning
- Microsoft Office Suite
- Employee scheduling
- Process improvements
- Problem-solving
- Time management
- Store operations
- Attention to detail
- Inventory counting
- Verbal and written communication
- Store organization
- Staff supervision
- New hire training
Timeline
Assistant Store Manager
Wendys International
05.2016 - 11.2025
Assistant Manager
Goodwill
09.2007 - 05.2016
High School Diploma -
Pearl-Cohn