Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Cash

Porter Ranch,United States

Summary

Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate and motivated, with a drive for excellence. I aspire to be part of a team where I can share my expertise and excel in my professional career while enhancing patient experiences and outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Revenue Cycle Specialist

Amwest Ambulance
08.2018 - Current
  • Perform benefit verification with insurance companies.
  • Receive, organize and scan hospital/face sheets from EMTs/Paramedics/RTs (Respiratory Therapist.)
  • Data entry
  • Identify, enter and bill CDO (County Dispatch Office) transports.
  • Identify and prepare appeals/DPRs (dispute provider resolutions forms).
  • Work effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Perform reconciliation of payor and patient accounts.
  • Responded to customer concerns and questions on daily basis.
  • Receive mail and prepare packages for delivery.
  • Bill COVID-19 vaccinations via Office Ally.

Billing Specialist

Schaefer Ambulance Services
02.2017 - 10.2018
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Reach out to insurance companies to verify medical coverage.
  • Identify and prepare appeals/DPRs (dispute provider resolutions forms)
  • Responded to customer oconcerns and questions on daily basis.
  • Managed invoicing and payment processing operations.
  • Trained and mentored new team members on accounts payable systems and policies to build cohesive groups and promote operational performance.

Operations Manager/Analyst

Wella/Adecco
07.2016 - 01.2017
  • Ensured clients received orders in accordance to proper specification (product type, amount, due date, etc.).
  • Performed proactive issue-resolution and timely follow-up pertaining to all order errors.
  • Handled refusals and returns
  • Provided clear and top-notch communication to all customers.
  • Stayed ahead of customers by being familiar with order patterns, seasonal request etc.
  • Assisted in managing Sally Beauty Supply LLC account (Wella's largest account).

Tier 3 Customer Service Representative

Expedia Travel
11.2013 - 06.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Communicated professionally with customers.
  • Handled & address customer inquiries and concerns
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Responded to customers' questions, issues and complaints and implemented appropriate solutions.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Contacted Airlines, Hotels and Car Rentals for customers issues.

Customer Service Lead

Catamaran Formerly CatalystRx
Las Vegas, NV
10.2007 - 12.2012
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Responded to over 40 customer service calls and emails to answer questions about escalated issues per day.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

High School Diploma -

John F. Kennedy High School
Granada Hills, CA

Skills

  • Self-Motivated
  • Great Communication Skills and Professionalism
  • Excellent problem-solving skills with high attention to detail
  • Organization and Time Management
  • Planning and Coordination
  • Benefit verification
  • ICD-10 codes
  • Adobe software
  • Microsoft Office
  • Traumasoft

Certification

  • CAC - Certified Ambulance Coder 4/2023 - 4/2025
  • CPhT - Certified Pharmacy Technician 9/2007 - 12/2025
  • NV Licensed Pharmacy Technician 6/2004 - 10/2024
  • CA Licensed Pharmacy Technician 6/1996 - 6/2024

Timeline

Revenue Cycle Specialist

Amwest Ambulance
08.2018 - Current

Billing Specialist

Schaefer Ambulance Services
02.2017 - 10.2018

Operations Manager/Analyst

Wella/Adecco
07.2016 - 01.2017

Tier 3 Customer Service Representative

Expedia Travel
11.2013 - 06.2016

Customer Service Lead

Catamaran Formerly CatalystRx
10.2007 - 12.2012

High School Diploma -

John F. Kennedy High School

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