Hi, I’m
DONNA CASPER
PARIS,TX
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly communicative offering great writing and administrative skills. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful solutions. Reliable with thirteen years of experience. Team player with excellent communication skills. Efficient with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication.
Overview
27
years of professional experience
Work History
LAZER LOGISTICS
Truck Dispatcher
10.2010 - Current
Job overview
- Scheduled and dispatched drivers to locations in Texas, Arkansas and Oklahoma.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated dispatching of 21 drivers to accomplish daily delivery requirements.
TCIM Services
Call Center Trainer
07.2005 - 08.2008
Job overview
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Built and maintained professional relationships with vendors and suppliers.
- Developed lesson plans, instructional materials and written practice tests.
- Created and oversaw AT&T training programs for operations.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 50%.
- Worked with vendors to customize courseware to accommodate business needs.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Led daily team meetings to review performance, set targets and motivate staff.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Provided coaching and mentoring to employees.
- Trained and mentored 55 new personnel hired to fulfill various roles
ALLSTATE INSURANCE
Licensed Insurance Solicitor
02.1996 - 11.2004
Job overview
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Obtained underwriting approval by completing application for coverage.
- Supported sales, brokers, consultants, and underwriters in marketing and sales activities.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Maintained high standards of customer service by building relationships with clients.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Skills
- Fleet Operations
- Complex Problem-Solving
- Trucking Dispatching
- Driver Communications
- Tracking Tasks/ Maintenance Needs
- Operational Standards
Timeline
Truck Dispatcher
LAZER LOGISTICS
10.2010 - Current
Call Center Trainer
TCIM Services
07.2005 - 08.2008
Licensed Insurance Solicitor
ALLSTATE INSURANCE
02.1996 - 11.2004