Donna Lazaroe
Mandeville,US
Summary
Seasoned professional with a proven track record enhancing operational efficiency and customer satisfaction. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
44
44
years of professional experience
Work History
Fine Jewelry Counter Manager
Belk Department Store
04.2023 - 09.2024
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
Operations Professional
Tiffany & Company
10.2017 - 04.2023
- Streamlined operations by identifying inefficiencies and suggesting process improvements.
- Followed shipping and receiving procedures for goods and materials.
- Handled problematic customers and clients to maintain excellent customer service.
- Enhanced customer satisfaction with timely order fulfillment and proactive communication.
- Maximized operational efficiency, implementing innovative solutions for workflow optimization.
- Completed and tracked in-store services
- Provided sales and management support and served as Manager On Duty opening and closing business.
- Store Gemologist
- Identified and qualified customer needs completing connection to appropriate associate.
Sales Professional
Hannon Jewelers
10.2016 - 09.2017
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained inventory control, pricing and display.
- Provided customers with repair and custom design guidance tracking order through process.
- Served as keyholder opening and closing business.
Services Manager
Friend and Company
06.2015 - 09.2016
- Met with customers to discuss service needs and develop effective and practical solutions.
- Provided custom design consultations including samples and drawings.
- Lead in services job analysis, tracking, audits and pricing.
- Supported staff in new and estate jewelry sales.
Goldsmith/Gemologist
Hamilton Hill Jewelry
10.2013 - 12.2014
- Held custom jewelry design and style consultations and followups.
- Served as repair department manager including tracking, delivery, pickup and quality control.
- Completed domestic and international shipping, receiving and processing.
- Acted as Administrative Assistant to business owner.
- Evaluated incoming repair jobs thoroughly, providing accurate estimates on required labor hours and material costs before proceeding with work orders.
- Completed in-store and online sales from designer jewelry collections.
- Supported sales team with accurate service pricing and work descriptions.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Served as key-holder opening and closing the business.
Stores Supervisor
Duke University Stores
09.2008 - 10.2013
- Trained and scheduled new staff including full time, part time and student workers.
- Maintained safe, company credit card use and petty cash.
- Completed ordering and allocation of merchandise for assigned location. Grocery 2008 - 2009 Softlines and Gifts 2009 -2013
- Processed vendor invoices and credits.
- Increased efficiency in display and floor maintenance processes.
- Streamlined merchandise allocation processes resulting in increased sales and full displays. Work required to fill shelves cut by 60%.
- Created allocation tracking reports for hard-lines department.
- Introduced updated floor mapping and designed new line layout.
- Completed cash handling, register maintenance and deposits.
Co-Owner
Charles Frank, Goldsmith
06.1980 - 08.2008
- Established foundational processes for business operations.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Served as bench jeweler specializing in repairs and restoration. Assisted in wax carving, rubber molds and setting.
- Operated as lead in fabrication and casting cleanup.
- Served as pearl stringing, grading and sorting master.
- Performed gem and jewelry identification and appraisals.
Education
High School Diploma -
East Chapel Hill High School
Chapel Hill, NCGemology
Gemological Institute of America
Carlsbad, CA07.2016
Jewelry
Gemological Institute of America
Carlsbad, CA03.2015
Gemology
Gemological Institute of America
Carlsbad, CA09.1994
Skills
- Customer Assistance
- Product processing
- Product Knowledge
- Staff Management
- Team Development
- POS Systems
- Merchandise Display
- Sales processing
- Customer consultations
- Time Management
- Organizational Skills
- Problem-solving aptitude
- Operations Management
Timeline
Fine Jewelry Counter Manager
Belk Department Store
04.2023 - 09.2024
Operations Professional
Tiffany & Company
10.2017 - 04.2023
Sales Professional
Hannon Jewelers
10.2016 - 09.2017
Services Manager
Friend and Company
06.2015 - 09.2016
Goldsmith/Gemologist
Hamilton Hill Jewelry
10.2013 - 12.2014
Stores Supervisor
Duke University Stores
09.2008 - 10.2013
Co-Owner
Charles Frank, Goldsmith
06.1980 - 08.2008
High School Diploma -
East Chapel Hill High School
Gemology
Gemological Institute of America
Jewelry
Gemological Institute of America
Gemology
Gemological Institute of America
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